[cisco-voip] Redirecting Number and Unity ?

[TechGuy]

I setup under Call Routing - Forwarded Calls in Unity per Scott V a
rule to send it to my original call handler.  However I had problems
finding a match on either the forwarding station or the dialed number
DNIS, as I tried the full number and ext. and various options but to
no avail.

Then using the call viewer per Ed's instruction I was able to see that
the Forwarding Station and the DNIS were the same and were the full
number of the forwarded number the user originally had.  It is not
matching and sending to the call handler.

Thanks for all the help!



On Fri, Mar 28, 2008 at 3:18 PM, Ed wrote:
>
> Look at the call viewer  (found in unity tools) and you can see exactly what
> number unity is getting when the call is received.  Make sure that  number
> matches the call handler.
>
> Ed
>
>
> Edward

>
>
>
> TechGuy <techguy at gmail.com>
> Sent by: cisco-voip-bounces at puck.nether.net
>
> 03/28/2008 03:45 PM
> To
> cisco-voip at puck.nether.net
> cc
>
> Subject[cisco-voip] Redirecting Number and Unity ?
>
>
>
>
>
>
>
>
> Dealing with an issue right now that I don't quite know how to resolve.
>
> We had a sales person who had their own number and was working from
> home, just a land line with local telco.  They decide to move into the
> office so I give them a new IP phone and one of the local extensions
> with a DID.   Tell the person that when they decide to move in just
> have telco forward the number to the new DID I gave them.
>
> I tested that I could call in, and setup a call handler for this due
> to some needs and not wanting voicemail.
>
> Anyway, everything worked with the stuff I setup.  But now on his old
> number that telco is forwarding when it hits unity it does not hit the
> call handler.  I can call the number I setup and it works, but when
> calling his number which forwards to the number I setup it does not.
>
> I notice in the isdn q931 messages it shows something like this:
>
>        Calling Party Number i = 0x2183, '9726545418'
>                Plan:ISDN, Type:National
>        Called Party Number i = 0xA1, '9724562500'
>                Plan:ISDN, Type:National
>        Redirecting Number i = '!', 0x008F, '9722375323'
>
>
> Only thing I can figure is that unity is not seeing the 2500, but is
> seeing the 5323 of the redirecting number?
>
> Any thoughts on this?
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
>
> Dealing with an issue right now that I don't quite know how to resolve.
>
> We had a sales person who had their own number and was working from
> home, just a land line with local telco.  They decide to move into the
> office so I give them a new IP phone and one of the local extensions
> with a DID.   Tell the person that when they decide to move in just
> have telco forward the number to the new DID I gave them.
>
> I tested that I could call in, and setup a call handler for this due
> to some needs and not wanting voicemail.
>
> Anyway, everything worked with the stuff I setup.  But now on his old
> number that telco is forwarding when it hits unity it does not hit the
> call handler.  I can call the number I setup and it works, but when
> calling his number which forwards to the number I setup it does not.
>
> I notice in the isdn q931 messages it shows something like this:
>
>        Calling Party Number i = 0x2183, '9726545418'
>                Plan:ISDN, Type:National
>        Called Party Number i = 0xA1, '9724562500'
>                Plan:ISDN, Type:National
>        Redirecting Number i = '!', 0x008F, '9722375323'
>
>
> Only thing I can figure is that unity is not seeing the 2500, but is
> seeing the 5323 of the redirecting number?
>
> Any thoughts on this?
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>
>
>
>
>