[cisco-voip] lookup caller name?

[Scott Voll]

is it an option to move the CM cluster in front of the legacy PBX?

instead of PSTN --> Nortel --> CM  make it

PSTN --> CM --> Nortel?

This would get the name back on the Cisco side of things and depending on
the connection to the Nortel, I might keep it there also.

Been there......... Done that.......

Scott

On Thu, May 8, 2008 at 7:43 PM, John P Callahan <jcallaha at willamette.edu>
wrote:

>
> Speaking of dream features... does anyone have a neat solution to
> perform a caller id lookup and insert a caller name?
>
> We have 40 phones on a CM 5.1.3 connected via a MGCP 2811 w/PRI to a
> Nortel Option 81 with ~700 phones.  We are gradually transitioning
> customers to IP phones.
>
> We've ran smooth for over a year now and folks are happy with their new
> phones except the Nortel doesn't send the caller's name.  As we replace
> more Nortel phones that had displayed previously, this is becoming more of
> an issue.
>
> Rumor has it we need another software upgrade on the Nortel that includes
> the feature... however spending the money on the Nortel means not spending
> money on new Cisco phones, and delaying our migration even further.
>
> Is there something we can do with a personal directory?  A router?
> JTAPI?  A Cisco PIMG?  Third party app?  Trixbox?
>
> Thanks,
> John
> --
> John P. Callahan <jcallaha at willamette.edu>
> Director, Network Services
> Willamette University
> 900 State St, Salem OR, 97301
> Phone: 503-375-5495 Fax: 503-375-5456
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>
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