[cisco-voip] lookup caller name?

[John P Callahan]

Caller name from PSTN calls isn't a problem - we have a separate PRI for 
the Cisco.

   PSTN <---3xPRI---> Nortel
                       ^
                       |
                      PRI
                       |
                       v
   PSTN <----PRI----> CM

A call from a Cisco phone to a Nortel extension displays the caller's name 
and number just fine, but when a Nortel phone calls a Cisco extension the 
Nortel only sends the caller's number.

Our Nortel vendor says we need to upgrade our release to "3B" - at a price 
of over $50k in order to send the name down the PRI!

Any ideas entertained... the closest thing I've found is this:
   http://www-rocq.inria.fr/who/Philippe.Sultan/iptelJavaCiscoEng.html

Thanks!
John
--
John P. Callahan <jcallaha at willamette.edu>
Director, Network Services 
Willamette University
900 State St, Salem OR, 97301
Phone: 503-375-5495 Fax: 503-375-5456

On Fri, 9 May 2008, Scott Voll wrote:

> is it an option to move the CM cluster in front of the legacy PBX?
>
> instead of PSTN --> Nortel --> CM  make it
>
> PSTN --> CM --> Nortel?
>
> This would get the name back on the Cisco side of things and depending on
> the connection to the Nortel, I might keep it there also.
>
> Been there......... Done that.......
>
> Scott
>
> On Thu, May 8, 2008 at 7:43 PM, John P Callahan <jcallaha at willamette.edu>
> wrote:
>
>>
>> Speaking of dream features... does anyone have a neat solution to
>> perform a caller id lookup and insert a caller name?
>>
>> We have 40 phones on a CM 5.1.3 connected via a MGCP 2811 w/PRI to a
>> Nortel Option 81 with ~700 phones.  We are gradually transitioning
>> customers to IP phones.
>>
>> We've ran smooth for over a year now and folks are happy with their new
>> phones except the Nortel doesn't send the caller's name.  As we replace
>> more Nortel phones that had displayed previously, this is becoming more of
>> an issue.
>>
>> Rumor has it we need another software upgrade on the Nortel that includes
>> the feature... however spending the money on the Nortel means not spending
>> money on new Cisco phones, and delaying our migration even further.
>>
>> Is there something we can do with a personal directory?  A router?
>> JTAPI?  A Cisco PIMG?  Third party app?  Trixbox?
>>
>> Thanks,
>> John
>> --
>> John P. Callahan <jcallaha at willamette.edu>
>> Director, Network Services
>> Willamette University
>> 900 State St, Salem OR, 97301
>> Phone: 503-375-5495 Fax: 503-375-5456
>> _______________________________________________
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>>
>