[cisco-voip] Cisco TSP with Outlook dial from contacts on CUCM v6

[Wes Sisk]

Hi Rossella,

 From your logs:
ProviderOpen() *ERROR* Directory login failed.  Check user name and 
login in TSP configuration.

Please check the username and password/pin you are trying to use.  I'm a 
bit fuzzy if the TSP requires password or PIN.  Either way your user 
authentication is failing.

Just a couple other points:
1. make sure the line on the devcie you are attempting to control has 
'enabled cti control' set
2. make sure the user is a member of the cti group

/Wes

Rossella Mariotti-Jones wrote:
>
> I was able to make this work too at one point but it's not now, we're 
> running CUCM 6.1 and when I go into the Outlook (2007) dialing options 
> to select a line my two choices are IPCONF LINE and H323 LINE. Our CFO 
> keeps bugging us about this but we haven't found a way to make it work 
> reliably yet. I looked at my traces and I don't see anything in them 
> that could help explain this. Does anybody have this piece working? 
> Thanks.
>
>  
>
> ***
>
> Rossella Mariotti-Jones
>
> rossella at chemeketa.edu <mailto:rossella at chemeketa.edu>
>
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>
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> *From:* cisco-voip-bounces at puck.nether.net 
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Wes Sisk
> *Sent:* Wednesday, April 30, 2008 10:58 AM
> *To:* Jenkins, Matthew
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Cisco TSP with Outlook dial from contacts 
> on CUCM v6
>
>  
>
> In TSP configuration turn traces up to detailed.  Repeate test.  
> Review trace.  What does it say?
>
> /Wes
>
> Jenkins, Matthew wrote:
>
> Has anyone had any success with the Cisco TSP installed on Windows 
> XP/Vista to use the Outlook dial from contacts feature?  We had it 
> working on v4 but can't seem to get it working on v6.  When we go into 
> Outlook options to select a line, there are no lines listed.  I would 
> just like to know if it works so I don't waste time banging my head on 
> the wall.  We put a TAC case in but they told us it was unsupported 
> and refused to help.
>
>  
>
> Thanks,
>
>  
>
> Matt
>
>  
>
> *Matthew Jenkins
> *Network/Server Administrator
> Fairmont State University
> Visit us online at www.fairmontstate.edu <http://www.fairmontstate.edu/>
>
>  
>
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