[cisco-voip] Cisco 7936 Conference Phone and LD Account Codes

[Aman Chugh]

Sorry to use this thread, I have a 7936 which is stuck and displying
upgrading software ,completed 50 % for the last 24 hours, is there a way to
recover this phone or RMA is the only option. We had patched a 4.1.3 server
with sr7 which upgraded phone loads and then restarted this particular
phone.

Regards,

Aman


On 5/16/08, Wes Sisk <wsisk at cisco.com> wrote:
>
> Hi Alan,
>
> Some more details about your LD connection would help, but generally, no
> this is not by design.
> What load/version are you running on the phone?
> What is the LD trunk?  H323, SIP, or MGCP, analog, t1-cas, t1-pri, ....  ?
> what DTMF mode are you using between the gateway and CM?   dtmf-relay,
> dtmf-signal, KPML, rfc2833
>
> most likely:
> CSCse38339 7936 not passing DTMF while in alerting state. Filed against
> version firmware version 3.3(10), fixed in 3.3.13 (7936) and 3.2.16(7935)
>
> /Wes
>
>
> Alan Miller wrote:
> > Hello everyone,
> >
> > I've got a pair of Cisco 7936 conference phones that are giving me
> > issues when trying to enter long-distance account codes.  It seems that
> > once you dial a number, the phone ignores any input sent to it until the
> > call is completed.  The problem with this is that, when dialing
> > long-distance, there's a short tone indicating it's time to enter your
> > long-distance access code.  The phone won't send the digits at this
> > time.  I've also tried dialing the number and putting enough characters
> > to leave a buffer for the code, but it won't let me enter enough to meet
> > the delay I'd need.
> >
> > I opened a case with TAC who said that this is by design.  I figure
> > someone on here might have had this issue (and hopefully their
> > resolution wasn't getting a new conference phone).  Any advice?
> >
> > Thanks,
> > Alan
> >
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