[cisco-voip] Error Updating Locale on IP Communicator

[Jason Burns]

Downgrade the french locale on the CallManager server to the  6.1.1.1000-1
version.

cm-locale-fr_FR-6.1.1.1000-1.cop.sgn<http://tools.cisco.com/support/downloads/go/IPCheck.x?defAdv=N&sftAdv=N&filename=cm-locale-fr_FR-6.1.1.1000-1.cop.sgn&advUrl=null&defInd=N&mdfid=281023410&sftType=Unified+Communications+Manager%2FCallManager+Locale+Installer&optPlat=&nodecount=8&relVer=6.1%281.1000-1%29&md5=5f9a8a02d78b74617c469475be6c642a&modifmdfid=281023410&imname=&hybrid=Y&imst=N&modelName=Cisco+Unified+Communications+Manager+Version+6.1&treeMdfId=278875240&treeName=Voice+and+Unified+Communications&edesignator=null&nodecount=8&fsd=>

The 6.1.1.2100-1 version is known to have a problem with CIPC on CCM 6.1.2.

This will be fixed in a future version of CIPC to be released early next
year.

You can install the 6.1.1.1000-1 on top of your existing 6.1.2100-1 locale
on all servers in your cluster and then reboot. This should effectively
downgrade your locale version and your CIPC will no longer have a problem.

On Tue, Nov 4, 2008 at 3:55 AM, <keli at carocomp.ro> wrote:

> Forgot to mention, deployed CIPCs are version 2.0.1, but I've tested with
> 2.1.4 (on a non-locked workstation, as Administartor, so there were no
> access rights problems) and the problem is still there, as described below.
>
>
> Quoting keli at carocomp.ro:
>
>  We have A CallManager 6.1.2, with installed locales for french and
>> romanian, locale file versions 6.1.2000-1
>>
>> Users complain, that they can't change the locale for IP Communicator
>> any more (since the upgrade to 6.1.2; previous version was 5.1.2, with
>> 5.1.1.1-1 locale files)
>>
>> Those, that had the CIPC locale changed previously to French for
>> example, are stuck with that, being unable to change it back to English
>> either.
>>
>> files are successfully downloaded from the TFTP server, but the
>> softphone still complains "Error Updating Locale" in the status screen.
>>
>> Using a different installation (the corporate CIPC are mass deployed,
>> no access to C: drive etc.) I sort-of managed to switch between French
>> and English partially: right-click menus, splash screen and tooltips
>> appear in french, but the phone screen (softkeys, phone menus, etc.) is
>> still in english.
>>
>> CSCsu64159 seems somewhat related, though I'll have to wait some time
>> to be allowed to downgrade the locale versions (since it would require
>> a cluster reset etc.)
>>
>> Anybody experienced this or something similar? Are there any workarounds?
>>
>> thanks,
>>  Zoltan
>>
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