[cisco-voip] Call History has been deleted

[Dan Greenway]

If the locale on the logged off phone is different to the locale in the user id or UDP then the phone will reboot on EM login, clearing all call history. I've come across this myself.

Thanks
Dan

________________________________
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of steve.siltman at assurant.com
Sent: 17 November 2008 18:36
To: Wes Sisk
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call History has been deleted


Yes, he does login to the phone.  The history apparently clears at night or over the weekend every few weeks.


Wes Sisk <wsisk at cisco.com>

2008-11-17 10:54

To

steve.siltman at assurant.com

cc

cisco-voip at puck.nether.net, Tim Davis <voipneteng at gmail.com>

Subject

Re: [cisco-voip] Call History has been deleted










is he being logged in/out of the phone?

On 11/17/2008 11:29 AM, steve.siltman at assurant.com<mailto:steve.siltman at assurant.com> wrote:

He has Extension Mobility enabled and the Germany locale.  He swears he's not hitting the clear Call History button.

-Steve
Wes Sisk <wsisk at cisco.com><mailto:wsisk at cisco.com>

2008-11-17 10:02


To

steve.siltman at assurant.com<mailto:steve.siltman at assurant.com>

cc

Tim Davis <voipneteng at gmail.com><mailto:voipneteng at gmail.com>, cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>

Subject

Re: [cisco-voip] Call History has been deleted











What are the other differences between your phone and user phone?  Extension Mobility?  IPCC Express / agent phone? .... ?

/Wes

On 11/11/2008 11:05 AM, steve.siltman at assurant.com<mailto:steve.siltman at assurant.com> wrote:

I've been unable to duplicate this with my 7970 phone.  I setup a test phone using a 7941 and I'm still unable to recreate losing the call history on the phone.
I've reset and unplugged power from the phone but the history remains.  I'm glad that the history is still there but I still don't know why one of my users is losing his phone history every 2-3 weeks.  The user says that its happening sometime on a weekend.  We upgraded to v6.1.2 on July 5th and its been running stable since.

Steve Siltman
Assurant Corporate Technology
Network Engineer - Cisco CCVP
Work: 651-361-4752
Cell: 651-336-5563
steve.siltman at assurant.com<mailto:steve.siltman at assurant.com>
"Tim Davis" <voipneteng at gmail.com><mailto:voipneteng at gmail.com>

2008-11-10 14:53


To

steve.siltman at assurant.com<mailto:steve.siltman at assurant.com>

cc

cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>

Subject

Re: [cisco-voip] Call History has been deleted













I believe that information is deleted if the phone is reset. You might look at the possibility that the phone is losing power and/or network connection.

On Mon, Nov 10, 2008 at 2:32 PM, <steve.siltman at assurant.com<mailto:steve.siltman at assurant.com>> wrote:

What would cause the Call History on a Cisco IP Phone to be deleted or removed?  This is the directories page where Missed, Recieved and Placed call information is stored.
I've got a user who complains this is being deleted but I'm unable to recreate the issue on my phone.

Call Manager v6.1.2
Cisco IP Phone 7941

Thanks,

Steve Siltman
Assurant Corporate Technology
steve.siltman at assurant.com<mailto:steve.siltman at assurant.com>

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