[cisco-voip] did Unity pick up?

[Bill Talley]

Within CDR, click CDR>>>CDR search.   Select the date you want, input and
add the extension in question, and will you get a report that includes
inbound and outbound calls.   For inbound calls, the calling number column
will show the external calling party's phone number.  For outbound calls,
the calling number field will show the users extension.  The column I'm
referring to will say either calling number, or originating number, I can't
recall exactly.  
 
When the search results are returned, you'll want to click the link on the
far right to display additional detail on the call.  The details will give
you start time (I think 'connect' time) and end time (I think 'disconnect'
time) and I believe call duration is also provided, although in duration of
seconds as opposed to minutes.
 
Hope that helps.

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rossella
Mariotti-Jones
Sent: Thursday, November 20, 2008 10:58 AM
To: Lelio Fulgenzi; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] did Unity pick up?



CDR only gives me outgoing calls, I'm not sure if we set it that way, what
do I need to change to see incoming calls as well? Thanks.

 

 

rossella mariotti-jones | network analyst | chemeketa community college |
rossella at chemeketa.edu <mailto:pattym at chemeketa.edu>  | 503-589-7775

P Please consider the environment before printing this email.

 

 

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Wednesday, November 19, 2008 1:06 PM
To: Rossella Mariotti-Jones
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] did Unity pick up?

 

Your CDRs should have one of the voicemail ports as the last target. The
length of the call should be greater than zero...the length of the message
they said they left.

Granted, they could have escaped out of the voicemail message and fumble
around unity and call handlers for that time, but it's relatively sure.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt


----- Original Message -----
From: "Rossella Mariotti-Jones" <rossella at chemeketa.edu>
To: cisco-voip at puck.nether.net
Sent: Wednesday, November 19, 2008 2:24:27 PM GMT -05:00 US/Canada Eastern
Subject: [cisco-voip] did Unity pick up?




Hi all, if you had to figure out if someone two months ago really left a
message for a subscriber, where would you look in Unity? I know where to
look to see if the call actually came in, but how do I know if it actually
went to voicemail and something got recorded? TIA.

 

 

 

rossella mariotti-jones | network analyst | chemeketa community college |
rossella at chemeketa.edu <mailto:pattym at chemeketa.edu>  | 503-589-7775

 

 


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