[cisco-voip] Trouble shooting Unity recorded name

[Wes Sisk]

Scott - Unity and MGCP gateways have not always gotten along for jitter 
or dejitter buffers.  Are you certain the users are dialing directly to 
Unity for all IP call or are they dialing out and back in?

On Thursday, November 20, 2008 3:36:48 PM, Scott Voll 
<svoll.voip at gmail.com> wrote:
> They have re-recorded multiple times.  packet capture on phone side or 
> server side?  or both?
>  
> Thanks
>  
> Scott
>
> On Thu, Nov 20, 2008 at 12:29 PM, Pat Hayes <pat-cv at wcyv.com 
> <mailto:pat-cv at wcyv.com>> wrote:
>
>     Do you hear these problems if you play back their recorded names via
>     SA over your PC speakers? If so, they're going to need to re-record.
>     Probably a network/gateway hicup during the initial recording. If you
>     don't, but you still hear the problem when you call in, it is time to
>     bust out the packet captures.
>
>     On Thu, Nov 20, 2008 at 12:34 PM, Scott Voll <svoll.voip at gmail.com
>     <mailto:svoll.voip at gmail.com>> wrote:
>     > TUI..... I don't give PCA access. but nice try.
>     >
>     > Scott
>     >
>     > On Thu, Nov 20, 2008 at 9:26 AM, Ed Leatherman
>     <ealeatherman at gmail.com <mailto:ealeatherman at gmail.com>>
>     > wrote:
>     >>
>     >> Long shot but are they using the PCA webpage to record names?
>     or through
>     >> the TUI?
>     >>
>     >> On Thu, Nov 20, 2008 at 12:17 PM, Scott Voll
>     <svoll.voip at gmail.com <mailto:svoll.voip at gmail.com>> wrote:
>     >>>
>     >>> I have a site that is saying that there recorded messages come
>     up with
>     >>> soft spots / cut outs / drop outs /  etc.
>     >>>
>     >>> This is the only problems they are claiming.  I'm using Unity
>     5.0 with
>     >>> exchange 2k7 backend for UM.  Where do I start troubleshooting
>     this?
>     >>>
>     >>> TSP is 8.3(1.0).  codec is G711 all the way through.
>     >>>
>     >>> Thanks
>     >>>
>     >>> Scott
>     >>> _______________________________________________
>     >>> cisco-voip mailing list
>     >>> cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
>     >>> https://puck.nether.net/mailman/listinfo/cisco-voip
>     >>>
>     >>
>     >>
>     >>
>     >> --
>     >> Ed Leatherman
>     >> Assistant Director, Voice Services
>     >> West Virginia University
>     >> Telecommunications and Network Operations
>     >
>     >
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>     >
>     >
>
>
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