[cisco-voip] Attendant Console showing line status as (?) question marks

[Wes Sisk]

so line status is sent from server to acclient by either UDP port or RMI 
session. are there any firewalls betwen the PC and CM server?  what 
about firewall locally on the AC client PC?

Otherwise, make sure the CM service parameter for "line state update" 
(approximate text) is enabled, this allows AC server to receive 
linestate updates from the callmanager process.

otherwise, make sure you toggle the phones offhook/onhook to update line 
state.

if you are looking at lines in the search box at the bottom of the page, 
then your search results need to return < 8 items for state to be 
dynamically updated.

/wes

On Tuesday, November 25, 2008 5:15:45 PM, Dana Tong (AU) 
<Dana.Tong at didata.com.au> wrote:
>
> Hi all,
>
>  
>
> I have setup an Attendant Console for a customer but all lines are 
> showing a (?) for their line status.
>
>  
>
> CUCM = 6.1(2)
>
> The Attendant Console is setup exactly as per the SRND "Features and 
> Services Guide".
>
> Both the AC user and the ACDeviceAuthenticationUser have CTI control 
> of the phones.
>
>  
>
> All of the Attendant Console functionality works fine. I just don't 
> see the line status.
>
> I have reset the Attendant Console service, and the CTI Manager, and 
> even restarted the cluster with no change.
>
>  
>
> I also tried uninstalling and reinstalling the AC application as per 
> the following URL
>
> http://www.cisco.com/en/US/products/ps7282/products_qanda_item09186a00800b0a20.shtml#qa20
>
>  
>
> Any thoughts on what I can do to get rid of the ? marks and start 
> seeing line state?
>
>  
>
> Thanks
>
> Dana
>
>  
>
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