[cisco-voip] Hi there, can't log into CallManager anymore after changing its IP address

Adam cisco at adman.net
Wed Oct 1 16:54:20 EDT 2008 

I know this is an old thread, but I just ran into the same issue. I guess I
had not waited long enough between the System --> Server step and changing
the address. FYI for anyone else who comes across this I was able to recover
by changing back to the previous good address, rebooting and doing the whole
process over again, but this time giving it plenty of time between steps.

-Adam

On Fri, Feb 15, 2008 at 3:47 PM, Wes Sisk <wsisk at cisco.com> wrote:

>  I have observed this before when I:
> 1. changed IP address under system->server to an IP that did not match the
> IP address or hostname configured in the platform.
> 2. rebooted
> 3. database does not start.
> this happens because the update to system->server triggers update of hosts,
> rhosts, and sqlhosts files.  Recovery is not possible without developer
> intervention.  Easiest/safest fix is reinstall & restore from backup.
>
> /Wes
>
>
> Ian Yap (iayap) wrote:
>
>  Hi Jonathan
>
> yea, this CUCM 6 is running in VMWare, and even though I can't log into
> the web interface, I can ssh into the CLI prompt( and pingable ).
>
> Is there anyway to repair the Database and bring it up again?
>
> Thanks
> Ian
>
>
> -----Original Message-----
> From: Jonathan Charles [mailto:jonvoip at gmail.com <jonvoip at gmail.com>]
> Sent: Sunday, February 10, 2008 9:16 PM
> To: Ian Yap (iayap)
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Hi there, can't log into CallManager anymore
> after changing its IP address
>
> Well, to be honest, even if the CCM service is not running, you should
> still be able to launch the web browser and get to Servicability...
>
> OK, so the problem here is the eth0 interface, is it up? Can it ping
> anything? Is this running on VMWare and you need to set the interface in
> VMWare correctly?
>
> Can you ping it?
>
> The error looks like informix is having problems bringing up the
> interface...
>
>
>
>
>
> Jonathan
>
> On Feb 10, 2008 8:06 PM, Ian Yap (iayap) <iayap at cisco.com> <iayap at cisco.com> wrote:
>
>
>  Hi Jonathan
>
> Yea, I did try "utils service start Cisco CallManager"  but it is not
> a valid command, I get the response :
>
> Executed command unsuccessfully
> Invalid service name for start/stop, valid names are:
>    System NTP
>    System SSH
>    Service Manager
>    A Cisco DB
>    Cisco Tomcat
>    Cisco Database Layer Monitor
>    Cisco CallManager Serviceability
>
>
> I did try to execute "utils service start A Cisco DB"  and it won't
> start
>
> By the way, what is the "tac" you mentioned?
>
> Thanks
> Ian
>
>
> -----Original Message-----
> From: Jonathan Charles [mailto:jonvoip at gmail.com <jonvoip at gmail.com>]
> Sent: Saturday, February 09, 2008 11:12 PM
> To: Ian Yap (iayap)
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Hi there, can't log into CallManager anymore
>
>
>     after changing its IP address
>
> Yeah, it looks like the CCM service is not starting... did you try a
> utils service start Cisco CallManager
>
> Maybe it will return an error that is more interesting, if not, go to
> tac...
>
>
> J
>
> On Feb 9, 2008 5:05 PM, Ian Yap (iayap) <iayap at cisco.com> <iayap at cisco.com> wrote:
>
>
>  Hi everyone,
>
> I have a CUCM 6.0.1.1000-37 , and I had initially configured to a
> static IP Address, and it was working fine.
>
> However, I had to change that later on to another static IP address,
>
>
>     so I went first to the Server(menu) to change the IP address, and
> then
>
>
>  I went to the CUCM CLI and used set network eth0 to change the IP,
> and
>
>
>  rebooted the machine.
>
> But now, I can't log into the web administration UI. There is no
> error
>
>
>  message when I click "Login" and the page just refreshes. I suspect
> there is a database problem. So I went to the CLI and I tried to do
> "run sql select * from device" and I get the error message :
>
> "  Failed to get Connection.Connector(NOT CONNECTED:
> Driver=com.informix.jdbc.IfxDriver;)   "
>
> Next, I did "utils service list" and I see :
>
> Requesting service status, please wait...
> System NTP [STARTED]
> System SSH [STARTED]
> Service Manager is running
> Getting list of all services
>
>
>  Return code = 0
>
>
>  A Cisco DB[STOPPED]  Component is not running A Cisco DB
> Replicator[STARTED] Cisco AMC Service[STOPPED]  Component is not
> running Cisco AXL Web Service[STARTED] Cisco Bulk Provisioning
> Service[STARTED] Cisco CAR Scheduler[STARTED] Cisco CAR Web
> Service[STARTED] Cisco CDP[STARTED] Cisco CDP Agent[STARTED] Cisco
> CDR
>
>
>  Agent[STOPPED]  Component is not running Cisco CDR Repository
> Manager[STOPPED]  Component is not running Cisco CTIManager[STARTED]
>
>
>     Cisco CTL Provider[STARTED] Cisco CallManager[STOPPED]  Component is
>
>
>     not running Cisco CallManager Admin[STARTED] Cisco CallManager
> Attendant Console Server[STARTED] Cisco CallManager Cisco IP Phone
> Services[STARTED] Cisco CallManager Personal Directory[STARTED]
> Cisco CallManager SNMP Service[STARTED] Cisco CallManager
> Serviceability[STARTED] Cisco CallManager Serviceability
> RTMT[STARTED]
>
>
>  Cisco Certificate Authority Proxy Function[STARTED] Cisco
> Certificate Expiry Monitor[STARTED] Cisco DHCP Monitor
> Service[STARTED] Cisco DRF Local[STARTED] Cisco DRF Master[STARTED]
> Cisco Database Layer Monitor[STARTED] Cisco Dialed Number
> Analyzer[STARTED] Cisco DirSync[STARTED] Cisco Electronic
> Notification[STARTED] Cisco Extended
>
>
>  Functions[STARTED] Cisco Extension Mobility[STARTED] Cisco Extension
>
>
>     Mobility Application[STARTED] Cisco IP Manager Assistant[STARTED]
> Cisco IP Voice Media Streaming App[STARTED] Cisco License
> Manager[STARTED] Cisco Log Partition Monitoring Tool[STARTED] Cisco
> Messaging Interface[STARTED] Cisco RIS Data Collector[STARTED] Cisco
>
>
>     RTMT Reporter Servlet[STARTED] Cisco SOAP - CDRonDemand
> Service[STARTED] Cisco Serviceability Reporter[STARTED] Cisco Syslog
>
>
>     Agent[STARTED] Cisco TAPS Service[STARTED] Cisco Tftp[STARTED] Cisco
>
>
>     Tomcat[STARTED] Cisco Tomcat Stats Servlet[STARTED] Cisco Trace
> Collection Service[STARTED] Cisco Trace Collection Servlet[STARTED]
> Cisco Unified Mobile Voice Access Service[STARTED] Cisco WebDialer
> Web
>
>
>  Service[STARTED] Host Resources Agent[STARTED]
> MIB2 Agent[STARTED]
> Native Agent Adapter[STARTED]
> SNMP Master Agent[STARTED]
> SOAP -Log Collection APIs[STARTED]
> SOAP -Performance Monitoring APIs[STARTED] SOAP -Real-Time Service
> APIs[STARTED] System Application Agent[STARTED] Primary Node =true
>
> Can someone tell me how I can fix this issue? It looks like I might
> have to modify the CallManager database directly
>
>
> Thanks
>
>
> Ian S. Yap
>
>
>
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