[cisco-voip] Strange issue with ATA186 on CCM 6

[Louis Koekemoer (ZA)]

I have a strange issue. I plug a new ATA186 on a CCM 6.1.2.1104-1 cluster, and it registers as we all know it to do. The next step is to move it to the correct device pool and location. I save it, and then reset and restart. From this ATA I then plug in an analogue phone, and can dial a IP phone. The number is as expected, the auto registration number (998000), and from a IP phone I can call the analogue phone(998000). Now I want to configure the line with the DID number (0113030656). I add it in the same partition as any other phone, and give it an international Calling Search Space. I save again, and reset and restart again. I also go to the ATA186 and unplug the network cable and the AC adaptor to reset it. Problem is not that I cannot call the DID number(0113030656) from the same IP phone, which can call all other phones. This is definitely not a CSS or Partition issue. Problem now is that when I call the IP phone from the analogue, it still shows the auto registration number (998000). I can also not call any number that this part of this CSS I assigned to this line. Strangest thing is that it does not look like the DN configuration that I did on the line, get's applied to the line. I at first thought it is a faulty ATA, and got another. It does exactly the same thing. Now in trying to resolve the issue I found another problem. I delete the ATA, and it refuses to auto register again. I can add it manually, but it still does not work, unless I use the exact number it auto registered with. What I cannot understand is that we have about 20 SRST sites on the same cluster, and all of them has ATA's. No one has reported any issues.



Louis Koekemoer
Cisco IPT Systems Engineer
Dimension Data
Tel.          +27 (11) 575 6560
Mob.       +27 (76) 608 7221
Fax.         +27 (11) 576 6560
Louis.Koekemoer at za.didata.com

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