[cisco-voip] AutoAnswer after One Ring and 3 Sec delay...

[ali dayani]

In Call Manager go to Service Tab>Service Parameter
  Select the Server most probably the Publisher.  Select the Cisco Call Manager as the Service.
In the field Auto Answer Timer (sec)* change to 7; where a single ring requires 4 seconds and you need 3 extra seconds so change it as required.
And also do check the DN is set to auto-answer.

Regards,
Ali Ahmed
Network Engineer
ArwenTech Pvt(Ltd)


--- On Fri, 10/10/08, Humayun.Sami/NE/Karachi <Humayun.Sami at wateen.com> wrote:
From: Humayun.Sami/NE/Karachi <Humayun.Sami at wateen.com>
Subject: [cisco-voip] AutoAnswer after One Ring and 3 Sec delay...
To: cisco-voip at puck.nether.net
Date: Friday, October 10, 2008, 3:37 AM




 
 






Guys, 

   

   

I
have setup a new IPCC call centre, the agents are logged in most of the time
and on ready state and are free, customer requirement was to enable Auto Answer
I did that, now they want it should be auto answered but after one ring and 3
seconds delay, how can that be possible, that I can identify the agent b4 the call
is auto Answered…Look forward to hear from you. 

   

   

   

H. 



 

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