[cisco-voip] IPCC Express 3.5 EOL/EOS - Licenses

[James Buchanan]

I know you can have 3.5 licenses relicensed for 4.0. I wonder if you can
do the same in reverse. I'd engage your local Cisco rep and explain to
him your issue. 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voice Noob
Sent: Monday, October 20, 2008 4:33 PM
To: Micah Bennett
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC Express 3.5 EOL/EOS - Licenses

 

I just had this same problem with a customer and Cisco. Customer wanted
to buy 10 new agent licesnes for IPCC 4.x. Cisco says it is not shipping
anymore and told me to upgrade which means I have to upgrade call
manager and IPCC. The customer was not to happy with that. 

On Mon, Oct 20, 2008 at 4:29 PM, Micah Bennett <mbennett at als-xtn.com>
wrote:

Hello All

If a product such as IPCC Express 3.5 is End of Sale but is still listed
as supported until 9-23-2010, should you still be able to purchase
additional agent seat licenses for it?

Does it make a difference if this deployment is covered under a Cisco
service contract or not?

Thanks

Micah Bennett


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