[cisco-voip] IPCC Express 3.5 EOL/EOS - Licenses

[Voice Noob]

I tried that as well. The told me to upgrade.

On Mon, Oct 20, 2008 at 4:35 PM, James Buchanan <jbuchanan at ctiusa.com>wrote:

>  I know you can have 3.5 licenses relicensed for 4.0. I wonder if you can
> do the same in reverse. I'd engage your local Cisco rep and explain to him
> your issue.
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Voice Noob
> *Sent:* Monday, October 20, 2008 4:33 PM
> *To:* Micah Bennett
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] IPCC Express 3.5 EOL/EOS - Licenses
>
>
>
> I just had this same problem with a customer and Cisco. Customer wanted to
> buy 10 new agent licesnes for IPCC 4.x. Cisco says it is not shipping
> anymore and told me to upgrade which means I have to upgrade call manager
> and IPCC. The customer was not to happy with that.
>
> On Mon, Oct 20, 2008 at 4:29 PM, Micah Bennett <mbennett at als-xtn.com>
> wrote:
>
> Hello All
>
> If a product such as IPCC Express 3.5 is End of Sale but is still listed as
> supported until 9-23-2010, should you still be able to purchase additional
> agent seat licenses for it?
>
> Does it make a difference if this deployment is covered under a Cisco
> service contract or not?
>
> Thanks
>
> *Micah Bennett*
>
>
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>
>
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