[cisco-voip] IPCC Express 3.5 EOL/EOS - Licenses

[Adam Blomfield]

I ran into this same issue a couple of months ago. I swore up and down to
the customer that they could not order extra seats of 4.x as I had been
through this with another customer earlier in the year, only to be proven
wrong by Cisco.

Apparently enough large customers complained about the lack of ability to
order additional 4.x seats that Cisco turned it back on (for additional
seats only, not for new deployments). Look up part number IPCX-40ENH-SEAT10=
(or whatever flavor you're running). As of five minutes ago they were still
showing as orderable with a lead time of 21 days. I ordered this part number
in August and had no problems getting it. When I asked for an ETA on when it
would be turned back off my CSE couldn't get an answer.

-Adam

On Mon, Oct 20, 2008 at 5:01 PM, Voice Noob <voicenoob at gmail.com> wrote:

> I tried that as well. The told me to upgrade.
>
> On Mon, Oct 20, 2008 at 4:35 PM, James Buchanan <jbuchanan at ctiusa.com>wrote:
>
>>  I know you can have 3.5 licenses relicensed for 4.0. I wonder if you can
>> do the same in reverse. I'd engage your local Cisco rep and explain to him
>> your issue.
>>
>>
>>
>> *From:* cisco-voip-bounces at puck.nether.net [mailto:
>> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Voice Noob
>> *Sent:* Monday, October 20, 2008 4:33 PM
>> *To:* Micah Bennett
>> *Cc:* cisco-voip at puck.nether.net
>> *Subject:* Re: [cisco-voip] IPCC Express 3.5 EOL/EOS - Licenses
>>
>>
>>
>> I just had this same problem with a customer and Cisco. Customer wanted to
>> buy 10 new agent licesnes for IPCC 4.x. Cisco says it is not shipping
>> anymore and told me to upgrade which means I have to upgrade call manager
>> and IPCC. The customer was not to happy with that.
>>
>> On Mon, Oct 20, 2008 at 4:29 PM, Micah Bennett <mbennett at als-xtn.com>
>> wrote:
>>
>> Hello All
>>
>> If a product such as IPCC Express 3.5 is End of Sale but is still listed
>> as supported until 9-23-2010, should you still be able to purchase
>> additional agent seat licenses for it?
>>
>> Does it make a difference if this deployment is covered under a Cisco
>> service contract or not?
>>
>> Thanks
>>
>> *Micah Bennett*
>>
>>
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>>
>>
>>
>
>
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