[cisco-voip] IPCC Express upgrades 4.x to 5.x 6.x or 7.x

[Matthew Loraditch]

Thanks for the advice. CM I have done before and I will be going to new hardware so I will have some flexibility but it still sounds like it’ll be an adventure!

Matthew Loraditch
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From: Ed Leatherman [mailto:ealeatherman at gmail.com]
Sent: Thursday, October 23, 2008 12:00 PM
To: Matthew Loraditch
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC Express upgrades 4.x to 5.x 6.x or 7.x

Matthew,

It's not going to be pretty. We did this in back in January from CM 4/UCCX 4 to CM5/UCCX 5. I staged as much as I could before hand on new hardware but we still had some downtime on the contact centers.

I don't know of any single document that will outline the process on both systems. Since you're on CCM 4 and UCCX 4, you're going to have to look at a platform OS change on both systems at the same time. There are some very good details on migrating from call manager 4 to 6 and related apps out on www.ciscoknowledgenetwork.com<http://www.ciscoknowledgenetwork.com> but it's not going to go into great detail for the UCCX portion.

At least if you only use 3 scripts, reprovisioning UCCX shouldn't take too long.

If I had one piece of advice to give for the whole process it would be to make sure your licensing is sorted out in advance.

On Wed, Oct 22, 2008 at 9:01 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:

Is there a guide anywhere for any of this?

I am at CM 4.2 and UCCX 4.0.4 and want to go to CCM 6.1.2 and I guess UCCX 7 so that I don't have to do this crazy work again when I go to CCM 7.

All I use UCCX for is IVR and only have 3 scripts so  I am hoping it won't be as onerous as others have to do but wow it sounds crazy.

Thanks!

-Matthew



--
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations
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