[cisco-voip] IPCC Express upgrades 4.x to 5.x 6.x or 7.x

[Scott Voll]

how old is your current MCS servers?  might be able to just run it as a
refresh of hardware.  Or run it as a part of a Disaster recovery / business
continunity plan.

I just upgraded from CM 4.1 to 6.1 and UCCx 4.0 to 5.0. but it WAS on new
hardware as part of a Disaster recovery plan.

Worked pretty good, but I'm glad it wasn't a 4 hour maintenace window.

Scott

On Wed, Oct 22, 2008 at 12:38 PM, Micah Bennett <mbennett at als-xtn.com>wrote:

>  Thanks Adam.  That is great great news…….What a huge P I T A!!!!!!!!
>
>
>
> We have 120 agents, 60+ CSQs, 60+ Skills, 90+ application triggers.  No
> plans for a rebuild (upgrade) any time soon, but at least I know what to
> plan for.
>
>
>
> I know one thing I can plan on when the time comes is for my executives to
> be yelling and wondering why they didn't get avaya.
>
>
>
> Micah
>
>
>
>
>
> *From:* adam.blomfield at gmail.com [mailto:adam.blomfield at gmail.com] *On
> Behalf Of *Adam
> *Sent:* Wednesday, October 22, 2008 2:32 PM
> *To:* Micah Bennett
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] IPCC Express upgrades 4.x to 5.x 6.x or 7.x
>
>
>
> There is no upgrade path for UCCX. The only things you can migrate are
> your scripts (if they convert correctly) and your prompts. The "upgrade"
> process is a complete system rebuild. The OS changes from 2000 to 2003, so
> you have to format the box and start over or, as you suggested, use new
> hardware. Once that is done you have to reconfigure agents "IPCC Extension"
> (formerly known as ICD extension). You also have to reconfigure all agents,
> skills, skill assignments, resource groups and CSQs in UCCX, along with your
> port groups, triggers and applications. As you can see screenshots are going
> to be your best friend. This is hardly a process that can be called an
> "upgrade".
>
> -Adam
>
> On Wed, Oct 22, 2008 at 2:07 PM, Micah Bennett <mbennett at als-xtn.com>
> wrote:
>
> Hello all
>
> Just doing a little research on the upgrade options for our system.
>
> I have the compatibility matrix for both call manager and ipcc express.
>
> The call manager matrix shows the support to and from upgrade paths using
> the DMA tool or direct upgrade.
>
> I know that it is mostly a new install because of moving form windows/sql
> to linux/Informix.  The DMA tool just helps bring over your data so its not
> a 100% scratch rebuild.
>
> What about the IPCC versions.  The matrix does not seem to show the same to
> and from data.
>
> It looks like the IPCC express systems continue to use Windows for their
> OS.  Is this correct?
>
> Does anyone have a link to any document that shows the supported and tested
> upgrades from one IPCX version to another?
>
> For the group members that have done a full system upgrade, did you upgrade
> a live system or purchase new hardware to put the upgrade on.  I would
> assume that using new hardware is the best way to have the least impact on a
> working system.  I imagine that a full upgrade of all systems is going to
> take a few days, and not a few hours in the maintenance window.  We have
> to be especially careful because we are a 24x7x365 call center.
>
> Thanks
>
> *Micah Bennett*
>
> Telecommunications Admin
>
> *Automated License Systems*
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20081023/d570192d/attachment-0001.html>