[cisco-voip] IPCC Express upgrades 4.x to 5.x 6.x or 7.x

[Ed Leatherman]

Matthew,

It's not going to be pretty. We did this in back in January from CM 4/UCCX 4
to CM5/UCCX 5. I staged as much as I could before hand on new hardware but
we still had some downtime on the contact centers.

I don't know of any single document that will outline the process on both
systems. Since you're on CCM 4 and UCCX 4, you're going to have to look at a
platform OS change on both systems at the same time. There are some very
good details on migrating from call manager 4 to 6 and related apps out on
www.ciscoknowledgenetwork.com but it's not going to go into great detail for
the UCCX portion.

At least if you only use 3 scripts, reprovisioning UCCX shouldn't take too
long.

If I had one piece of advice to give for the whole process it would be to
make sure your licensing is sorted out in advance.


On Wed, Oct 22, 2008 at 9:01 PM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

>  Is there a guide anywhere for any of this?
>
> I am at CM 4.2 and UCCX 4.0.4 and want to go to CCM 6.1.2 and I guess UCCX
> 7 so that I don't have to do this crazy work again when I go to CCM 7.
>
> All I use UCCX for is IVR and only have 3 scripts so  I am hoping it won't
> be as onerous as others have to do but wow it sounds crazy.
>
> Thanks!
>
> -Matthew
>
>
>

-- 
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations
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