[cisco-voip] Lost remote access to Unity after applying patches

[Joe Rackowski]

I installed MS patches on a W2k3 SP2 server using Cisco Unity Update
Wizard version 2.0(10). Unity is version 5.01 VMO server with Exchnage
2003 SP2 installed on box.  Patches were applied using VNC 4.12.  CSA
was installed on the server but was disabled prior to starting the
wizard.  MS TS is not enabled on the server as the customer does not
have/use TS.  Prior to the patching the system both RDC and VNC were
used to access the server.

 

At the end of the update I lost remote access to the server through VNC.
I tried both RDC and web access...both do not work.  Remote Access
Connection Mgr. service and TS services have been stopped/restarted and
the server has been reset twice.......  VM is up and running at this
time with no reported issues. 

 

TAC is requesting that I uninstall the patches applied by the update and
determine whether I have remote access restored.  I'm reluctant to do
that because I'm not at all confident that won't disable Unity and
possibly require a rebuild of the server.  Has anyone run into anything
like this?  Any other ideas, suggestions to resolve this issue?    

 

Joe Rackowski  CCDA, MCSE, CNE

 

 

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