[cisco-voip] Lost remote access to Unity after applying patches

[Jason Aarons (US)]

The ServerUpdatesWizard 2.0.9 include CSA version which blocks VNC. The
console would have popped up a "VNC do you want to allow?" which you
would have to say yes or timeout would disallow and block. I went
through this two weekends ago.

 

I would not uninstall the updates but have someone at console stop CSA
and restart it. Then VNC in and hit Yes and remember always allow.

 

When you say web access do you mean you can not get to
http://server/web/sa ?

 

There is where remote KVM or iLO Advanced Feature Pack licensing would
help and are worth the investment.

 

This isn't the first time CSA has created connectivity issues with a CSA
update, I've grown used to being at console or ip kvm for updates.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Joe Rackowski
Sent: Thursday, October 30, 2008 1:57 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Lost remote access to Unity after applying patches

 

I installed MS patches on a W2k3 SP2 server using Cisco Unity Update
Wizard version 2.0(10). Unity is version 5.01 VMO server with Exchnage
2003 SP2 installed on box.  Patches were applied using VNC 4.12.  CSA
was installed on the server but was disabled prior to starting the
wizard.  MS TS is not enabled on the server as the customer does not
have/use TS.  Prior to the patching the system both RDC and VNC were
used to access the server.

 

At the end of the update I lost remote access to the server through VNC.
I tried both RDC and web access...both do not work.  Remote Access
Connection Mgr. service and TS services have been stopped/restarted and
the server has been reset twice.......  VM is up and running at this
time with no reported issues. 

 

TAC is requesting that I uninstall the patches applied by the update and
determine whether I have remote access restored.  I'm reluctant to do
that because I'm not at all confident that won't disable Unity and
possibly require a rebuild of the server.  Has anyone run into anything
like this?  Any other ideas, suggestions to resolve this issue?    

 

Joe Rackowski  CCDA, MCSE, CNE

 

 




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