[cisco-voip] Busy Triggers and Max Calls for CTI ports

[Jonathan Charles]

OK, but here's the thing...

Since IPCC 4/5/6/7 all directly control and create the CTI Ports and route
points, any change you make to the ports would get overridden by IPCC anyway
during the next resync.

And, since there is no option to edit the max calls and busy trigger on the
JTAPI Call Control Group config, I wouldn't touch it.



Jonathan

On Thu, Sep 4, 2008 at 11:40 AM, Rasim Duric <rduric at uoguelph.ca> wrote:

>  Thanks Jonathan. This is from the Cisco document ID: 59661
>
>
>
> This problem occurs when the CRS issues the *Consult Transfer *request to
> send a call from the CTI port to
>
> the ICD device, it needs two sessions. One session is for holding the call
> in queue and the other session is for
>
> ringing the ICD device. In case the maximum number of calls is configured
> as 1, the call transfer fails.
>
>
>
> Rasim Duric
>
> Network Analyst (CCS)
>
> University of Guelph
>
> Guelph, N1G 2W1, ON
>
> 519-824-4120x53146
>
> rduric at uoguelph.ca
>
>
>
> *From:* Jonathan Charles [mailto:jonvoip at gmail.com]
> *Sent:* September-04-08 12:14 PM
> *To:* Rasim Duric
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Busy Triggers and Max Calls for CTI ports
>
>
>
> Realistically, since JTAPI is going to control these ports directly, they
> will never place a second call onto a CTI port in a JTAPI Call Control
> Group, so this really is not an issue.
>
>
> Jonathan
>
> On Thu, Sep 4, 2008 at 10:53 AM, Rasim Duric <rduric at uoguelph.ca> wrote:
>
> In my CCM 4.1(3) and IPCCX 4.0(5) environment CTI ports are being
>  generated automatically during a new JTAPI Call Control Group creation. By
> default, the  Max Calls is set to 4 and Busy Triggers is set to 2 for these
> CTI ports. Some Cisco documentation points out that the Busy Triggers should
> be set to 1 and Max Calls should be set to 3 or more for CTI ports. It
> appears that my CRS applications work OK with the default settings but I'd
> like to have a consistent and correct configuration.
>
>
>
> Should I modify the Busy Trigger (from 2 to 1) for every CTI port? Thanks.
>
>
>
> I do always set the Max Calls to 2 and Busy Triggers to 1 for my ICD lines.
>
>
>
>
>
> Rasim Duric
>
> Network Analyst (CCS)
>
> University of Guelph
>
> Guelph, N1G 2W1, ON
>
> 519-824-4120x53146
>
> rduric at uoguelph.ca
>
>
>
>
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>
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