[cisco-voip] Busy Triggers and Max Calls for CTI ports

[Jason Aarons (US)]

This document has details;

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_not
e09186a008026e0d6.shtml

 

Also confirm the following configurations in CallManager:

 

- Agent ICD extensions must NOT be "Shared Lines"

- Agent ICD extensions must be configured with Maximum Number of Calls
=2

- Agent ICD extensions must be configured with Busy Trigger = 1

- Agents should NOT use Park or Pickup functions on ICD calls

- CTI Port DN's should be configured with Busy Trigger = 1

- If you use "Hold" and "Unhold" steps in the scripts, then CTI Port

DN's should be configured with Maximum Number of Calls = 3 (instead of

the default of "2")

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
Charles
Sent: Thursday, September 04, 2008 12:14 PM
To: Rasim Duric
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Busy Triggers and Max Calls for CTI ports

 

Realistically, since JTAPI is going to control these ports directly,
they will never place a second call onto a CTI port in a JTAPI Call
Control Group, so this really is not an issue.


Jonathan

On Thu, Sep 4, 2008 at 10:53 AM, Rasim Duric <rduric at uoguelph.ca> wrote:

In my CCM 4.1(3) and IPCCX 4.0(5) environment CTI ports are being
generated automatically during a new JTAPI Call Control Group creation.
By default, the  Max Calls is set to 4 and Busy Triggers is set to 2 for
these CTI ports. Some Cisco documentation points out that the Busy
Triggers should be set to 1 and Max Calls should be set to 3 or more for
CTI ports. It appears that my CRS applications work OK with the default
settings but I'd like to have a consistent and correct configuration. 

 

Should I modify the Busy Trigger (from 2 to 1) for every CTI port?
Thanks.

 

I do always set the Max Calls to 2 and Busy Triggers to 1 for my ICD
lines.

 

 

Rasim Duric

Network Analyst (CCS)

University of Guelph

Guelph, N1G 2W1, ON

519-824-4120x53146

rduric at uoguelph.ca

 


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