[cisco-voip] URI Softkey:Exit Fails on model 79X1 Phones

[Wes Sisk]

Keith,

Init:Services should accomplish the same and is universally supported.  
For Softkey:Exit please do open a TAC case.  CSCee43064 was filed for 
this issue and previously closed because "Exit was not part of the 
original and standard SDK but rather an extension on the 7940/60 model 
phones".  That said, newest SDK indicates Exit is valid:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/xsi/7_0/english/programming/guide/xsi70uri.html#wp1053237

We just need a TAC case to perform official tracking.

/Wes

Keith Allan wrote:
>
> We are using Cisco IP Phone objects to display information on the 
> phone.  In order to clear the information, we call Softkey URI 
> "Softkey:Exit" and it clears the information on 7940 and 7960. 
> However, the same URI is not working on 7941, 7961 and 7970.
>
>  
>
> The "Cisco Unified IP Phone Services Application Development Notes, 
> Release 6.0(1)" at
>
>  
>
> _http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/xsi/6_0/english/programming/guide/xsi60uri.html#wp1033136_
>
>  
>
> states all the phone models are supported.
>
>  
>
> The returned error is "URI not found" with "Status=6".
>
>  
>
> Following is the code snippet we are using.
>
>  
>
> *_XML Request  to CUCM:_*
>
> *_ _*
>
> <CiscoIPPhoneExecute>
>
>                           <ExecuteItem URL="SoftKey:Exit"/>
>
> </CiscoIPPhoneExecute>
>
>  
>
>  
>
> *_Response from CUCM:_*
>
>   <?xml version="1.0" encoding="iso-8859-1" ?>
>
> - <CiscoIPPhoneResponse>
>
>                           <ResponseItem URL="SoftKey:Exit" Data="URI 
> not found" Status="6" />
>
>       </CiscoIPPhoneResponse>
>
>  
>
>  
>
> We have tried different firmware releases including the latest.  
> Anyone come across this problem and knows of a solution?
>
>  
>
> Regards
>
>  
>
> *Keith*
>
>  
>
>
>
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