[cisco-voip] MAC address for filling out UCSS

[Joe Cisco]

I usually email all licensing issues (even if i don't have an open TAC
case) to licensing at cisco.com and typically I get an answer within an
hour, sometimes less, occasionally more. It appears that as long as
you send it using the email address tied to your CCO account they'll
open a case and tie it back to your CCO ID.

I don't know why, but it seems to work much more quickly/easily than
dialing in or even the using the "case open" tool.

-Joe C.



On Mon, Sep 15, 2008 at 7:42 PM, Jason Aarons (US)
<jason.aarons at us.didata.com> wrote:
>
> I disagree, you get stuck with a 2 port system and not enough suscriber mailboxes with the wrong mac.
>
> I had this happen 4 weeks ago, a simple wrong mac took licensing 3 days to fix. It's 4 to 12 hours between responses with licensing at cisco.com, and you can only re-que no live discussion.
>
> Thank goodness they weren't in production.
>
> -----Original Message-----
> From: Ryan West <rwest at zyedge.com>
> Sent: Monday, September 15, 2008 2:19 PM
> To: Joe Cisco <smetsysocsic at gmail.com>; Lelio Fulgenzi <lelio at uoguelph.ca>
> Cc: Cisco Voyp List <cisco-voip at puck.nether.net>
> Subject: Re: [cisco-voip] MAC address for filling out UCSS
>
> Isn't UCSS just software subscription support?  I'd say use your new server to register it, but I don't think it will cause you any downtime if you have the wrong MAC.  The licensing guys should be able to update to your new server without much issue.
>
> Anyhow, you can checkout http://www.cisco.com/go/ucss if you want to read marketing fluff :)
>
> -ryan
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Joe Cisco
> Sent: Monday, September 15, 2008 4:34 PM
> To: Lelio Fulgenzi
> Cc: Cisco Voyp List
> Subject: Re: [cisco-voip] MAC address for filling out UCSS
>
> Yes, you need to put in the MAC of the active NIC of whatever server
> unity will be running on. This is "hashed" into the license key and
> the system will not function if the mac you input doesn't match the
> mac of the server you run unity on.
>
> -Joe C.
>
> On Mon, Sep 15, 2008 at 2:48 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>> I'm filling out the online form for UCSS for Unity and it's asking for a MAC
>> address. I'm just wondering what that MAC address is used for and if it's
>> used for creating a licence PAK file. We are in the midst of migrating to
>> new equipment and I'm wondering if I'm better off using the new hardware
>> MAC.
>>
>> Lelio
>> --------------------------------------------------------------------------------
>> Lelio Fulgenzi, B.A.
>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> ...seen on a Geek Squad patch cord: "While it is the same length, this 7'
>> crossover cable
>> is not regulation issue for most competitive Manhattan double dutch leagues.
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
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