[cisco-voip] MAC address for filling out UCSS

[Joe Cisco]

Maybe so. I've heard others that refer to them as "the Licensing
Nazis" but i've somehow always had pretty good luck. Just a few weeks
ago I emailed licensing to try to get a temp license for some
additional unity subscribers, as my permanent PAK number hadn't
shipped yet. I included my Cisco sales order number and explained my
situation. I received my PERMANENT PAK number in just over an hour.
The TAC agent had looked up my sales order and the order had in fact
shipped and therefore they were able to find the actual permanent PAK
key. I went to www.cisco.com/go/license and registered my new PAK key
and had my permanent license key within 5 minutes.

Hopefully "licensing karma" won't catch up with me.

-Joe C.

On Tue, Sep 16, 2008 at 10:56 AM, Scott Voll <svoll.voip at gmail.com> wrote:
> your lucky then.  anything I do with licensing is at least a couple days.
>
> Scott
>
> On Tue, Sep 16, 2008 at 8:48 AM, Joe Cisco <smetsysocsic at gmail.com> wrote:
>>
>> I usually email all licensing issues (even if i don't have an open TAC
>> case) to licensing at cisco.com and typically I get an answer within an
>> hour, sometimes less, occasionally more. It appears that as long as
>> you send it using the email address tied to your CCO account they'll
>> open a case and tie it back to your CCO ID.
>>
>> I don't know why, but it seems to work much more quickly/easily than
>> dialing in or even the using the "case open" tool.
>>
>> -Joe C.
>>
>>
>>
>> On Mon, Sep 15, 2008 at 7:42 PM, Jason Aarons (US)
>> <jason.aarons at us.didata.com> wrote:
>> >
>> > I disagree, you get stuck with a 2 port system and not enough suscriber
>> > mailboxes with the wrong mac.
>> >
>> > I had this happen 4 weeks ago, a simple wrong mac took licensing 3 days
>> > to fix. It's 4 to 12 hours between responses with licensing at cisco.com, and
>> > you can only re-que no live discussion.
>> >
>> > Thank goodness they weren't in production.
>> >
>> > -----Original Message-----
>> > From: Ryan West <rwest at zyedge.com>
>> > Sent: Monday, September 15, 2008 2:19 PM
>> > To: Joe Cisco <smetsysocsic at gmail.com>; Lelio Fulgenzi
>> > <lelio at uoguelph.ca>
>> > Cc: Cisco Voyp List <cisco-voip at puck.nether.net>
>> > Subject: Re: [cisco-voip] MAC address for filling out UCSS
>> >
>> > Isn't UCSS just software subscription support?  I'd say use your new
>> > server to register it, but I don't think it will cause you any downtime if
>> > you have the wrong MAC.  The licensing guys should be able to update to your
>> > new server without much issue.
>> >
>> > Anyhow, you can checkout http://www.cisco.com/go/ucss if you want to
>> > read marketing fluff :)
>> >
>> > -ryan
>> >
>> > -----Original Message-----
>> > From: cisco-voip-bounces at puck.nether.net
>> > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Joe Cisco
>> > Sent: Monday, September 15, 2008 4:34 PM
>> > To: Lelio Fulgenzi
>> > Cc: Cisco Voyp List
>> > Subject: Re: [cisco-voip] MAC address for filling out UCSS
>> >
>> > Yes, you need to put in the MAC of the active NIC of whatever server
>> > unity will be running on. This is "hashed" into the license key and
>> > the system will not function if the mac you input doesn't match the
>> > mac of the server you run unity on.
>> >
>> > -Joe C.
>> >
>> > On Mon, Sep 15, 2008 at 2:48 PM, Lelio Fulgenzi <lelio at uoguelph.ca>
>> > wrote:
>> >> I'm filling out the online form for UCSS for Unity and it's asking for
>> >> a MAC
>> >> address. I'm just wondering what that MAC address is used for and if
>> >> it's
>> >> used for creating a licence PAK file. We are in the midst of migrating
>> >> to
>> >> new equipment and I'm wondering if I'm better off using the new
>> >> hardware
>> >> MAC.
>> >>
>> >> Lelio
>> >>
>> >> --------------------------------------------------------------------------------
>> >> Lelio Fulgenzi, B.A.
>> >> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> >> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> >> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> >> ...seen on a Geek Squad patch cord: "While it is the same length, this
>> >> 7'
>> >> crossover cable
>> >> is not regulation issue for most competitive Manhattan double dutch
>> >> leagues.
>> >> _______________________________________________
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>> >>
>> >>
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