[cisco-voip] Why can't Unity Web Sa be in your favorites? /web/global.asa did not fire.

[Jason Aarons (US)]

Did a upgrade to 4.2.1 and thought this bug had been long fixed from
4.0(x) days, no dns issues nslookup works great forward and backward
-jason

 

I wonder if Unity 5x or 7.0(2) has this fixed, is there a bug id ? 

 

Tried to open http://serverdnsname/web/sa using my Favorites in IE7.

 

Missing live session flag.
For some reason, /web/global.asa did not fire.
Check that this file is present.
This problem could also be related to DNS issues.
Cannot continue.

http://www.cisco.com//US/products/sw/voicesw/ps2237/products_tech_note09
186a00801ba0ef.shtml#asa
<http://www.cisco.com/US/products/sw/voicesw/ps2237/products_tech_note09
186a00801ba0ef.shtml#asa> 


/web/global.asa did not fire Error


When you log into Cisco Unity server through the SA web, you receive
this error:

Missing live session flag.
For some reason, /web/global.asa did not fire
Check that this file is present.
This problem could also be related to DNS issues.
Cannot continue.

This issue typically happens when you have a Domain Name System (DNS) or
network issue. If the system cannot resolve the name, it fails. When you
use the IP address, as long as the destination is up and reachable, it
works.

In order to resolve this issue, perform these tasks:

1.      Make sure that the HOSTS and LMHOSTS files are properly updated
in the cluster, or you can have a DNS server configured with the
hostname and IP address of the server so that the server name is
resolved properly. Refer to Basic DNS Troubleshooting for Cisco Unity
Servers
<http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_not
e09186a00801a4234.shtml>  for more information.

2.      Check that cookies are enabled per session in the Intranet
security options.

3.      Make sure that you do not try to launch the SA web page from
your favorites; enter the web address directly or delete your cookies
and test again.

4.      Check if you have the correct configuration for your browser as
mentioned in the Browser Configuration
<http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_not
e09186a00801ba0ef.shtml#browser_config>  section of this document.

5.      Log on with a different account, such as the Unity Install
account, or use the GrantUnityAccess tool
<http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_not
e09186a00801ba0ef.shtml#vvv>  to access the SAWeb.


/web/global.asa did not fire Error


When you log into Cisco Unity server through the SA web, you receive
this error:

Missing live session flag.
For some reason, /web/global.asa did not fire
Check that this file is present.
This problem could also be related to DNS issues.
Cannot continue.

This issue typically happens when you have a Domain Name System (DNS) or
network issue. If the system cannot resolve the name, it fails. When you
use the IP address, as long as the destination is up and reachable, it
works.

In order to resolve this issue, perform these tasks:

1.      Make sure that the HOSTS and LMHOSTS files are properly updated
in the cluster, or you can have a DNS server configured with the
hostname and IP address of the server so that the server name is
resolved properly. Refer to Basic DNS Troubleshooting for Cisco Unity
Servers
<http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_not
e09186a00801a4234.shtml>  for more information.

2.      Check that cookies are enabled per session in the Intranet
security options.

3.      Make sure that you do not try to launch the SA web page from
your favorites; enter the web address directly or delete your cookies
and test again.

4.      Check if you have the correct configuration for your browser as
mentioned in the Browser Configuration
<http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_not
e09186a00801ba0ef.shtml#browser_config>  section of this document.

5.      Log on with a different account, such as the Unity Install
account, or use the GrantUnityAccess tool
<http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_not
e09186a00801ba0ef.shtml#vvv>  to access the SAWeb.

 




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