[cisco-voip] Unity startup issues

Johnny Crothers Johnny.Crothers at btinet.bt.com
Fri Sep 26 05:36:30 EDT 2008

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From the customer:

"The reboot took again 14 minutes(around 8 minutes in the "applying computer settings" stage) yesterday evening."

Yeah, it happens every boot. 

Got some new logs, some are different from the last, I'm still thinking it's a bootup sequence thing or maybe just that the box isn't spec'd high enough for the all-in-one approach?

Below are the new logs.

Event Type: Error
Event Source:     CiscoUnity_AvRdbSvr
Event Category:   Startup
Event ID:   21000
Date:       25/09/2008
Time:       16:19:22
User:       N/A
Computer:   UKRDGUNITY1
Description:
Failed connecting to underlying database using:
provider=SQLOLEDB;driver={SQL Server};Data Source=UKRDGUNITY1;Initial Catalog=UnityDb;Integrated Security=SSPI: 80004005

Event Type: Error
Event Source:     CiscoUnity_AvRdbSvr
Event Category:   Startup
Event ID:   21000
Date:       25/09/2008
Time:       16:19:22
User:       N/A
Computer:   UKRDGUNITY1
Description:
Failed connecting to underlying database using:
provider=SQLOLEDB;driver={SQL Server};Data Source=UKRDGUNITY1;Initial
Catalog=UnityDb;uid=Administrator;pwd=<?}: 80004005

Event Type: Error
Event Source:     MSExchangeFBPublish
Event Category:   General
Event ID:   8197
Date:       25/09/2008
Time:       16:21:26
User:       N/A
Computer:   UKRDGUNITY1
Description:
Error initializing session for virtual machine UKRDGUNITY1. The error number is 0x8004011d. Make sure Microsoft Exchange Store is running.

For more information, click http://www.microsoft.com/contentredirect.asp.

Event Type: Warning
Event Source:     MSExchangeIS
Event Category:   General
Event ID:   9665
Date:       25/09/2008
Time:       16:27:36
User:       N/A
Computer:   UKRDGUNITY1
Description:
The memory settings for this server are not optimal for Exchange.

 For more information, click http://support.microsoft.com?kbid=815372

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 03 00 00 00               ....

Event Type: Error
Event Source:     crypt32
Event Category:   None
Event ID:   8
Date:       25/09/2008
Time:       16:27:48
User:       N/A
Computer:   UKRDGUNITY1
Description:
Failed auto update retrieval of third-party root list sequence number from:
<http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt>
 with error: The server name or address could not be resolved

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source:     CiscoUnity_TTS
Event Category:   Init
Event ID:   1023
Date:       25/09/2008
Time:       16:27:52
User:       N/A
Computer:   UKRDGUNITY1
Description:
The licensed Text to Speech provider is not installed on the system, so TTS will be disabled.  Verify that you are using the correct license file and that you have installed the correct provider.  To view license settings, use the Cisco Unity Licensing snap-in, and to install providers, run Cisco Unity Setup.  (HRESULT 0x8000ffff.)

Event Type: Error
Event Source:     CiscoUnity_TTS
Event Category:   Run
Event ID:   1030
Date:       25/09/2008
Time:       16:28:39
User:       N/A
Computer:   UKRDGUNITY1
Description:
Problem during initialization of a TTS session.  The session may not have been created.  Stop and restart the AvTtsSvr service.  (Session get_Capabilities failed with HRESULT 0x80045c04)

Event Type: Warning
Event Source:     Perflib
Event Category:   None
Event ID:   2003
Date:       25/09/2008
Time:       16:28:51
User:       N/A
Computer:   UKRDGUNITY1
Description:
The configuration information of the performance library "C:\WINDOWS\system32\aspperf.dll" for the "ASP" service does not match the trusted performance library information stored in the registry. The functions in this library will not be treated as trusted.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source:     Perflib
Event Category:   None
Event ID:   1016
Date:       25/09/2008
Time:       16:28:52
User:       N/A
Computer:   UKRDGUNITY1
Description:
The data buffer created for the "EXOLEDB" service in the "D:\Program Files\Exchsrvr\bin\exodbpc.dll" library is not aligned on an 8-byte boundary. This may cause problems for applications that are trying to read the performance data buffer. Contact the manufacturer of this library or service to have this problem corrected or to get a newer version of this library.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: ec 57 1b 00 04 15 00 00   ìW......

Event Type: Warning
Event Source:     Perflib
Event Category:   None
Event ID:   2003
Date:       25/09/2008
Time:       16:28:52
User:       N/A
Computer:   UKRDGUNITY1
Description:
The configuration information of the performance library "C:\WINDOWS\system32\infoctrs.dll" for the "InetInfo" service does not match the trusted performance library information stored in the registry.
The functions in this library will not be treated as trusted.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source:     Perflib
Event Category:   None
Event ID:   1016
Date:       25/09/2008
Time:       16:28:53
User:       N/A
Computer:   UKRDGUNITY1
Description:
The data buffer created for the "MSExchangeIS" service in the "D:\Program Files\Exchsrvr\bin\mdbperf.dll" library is not aligned on an 8-byte boundary. This may cause problems for applications that are trying to read the performance data buffer. Contact the manufacturer of this library or service to have this problem corrected or to get a newer version of this library.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 20 c2 1b 00 0c 2c 00 00    Â...,..

Event Type: Warning
Event Source:     Perflib
Event Category:   None
Event ID:   2003
Date:       25/09/2008
Time:       16:28:54
User:       N/A
Computer:   UKRDGUNITY1
Description:
The configuration information of the performance library "C:\WINDOWS\system32\perfts.dll" for the "TermService" service does not match the trusted performance library information stored in the registry.
The functions in this library will not be treated as trusted.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source:     Service Control Manager
Event Category:   None
Event ID:   7022
Date:       25/09/2008
Time:       16:22:29
User:       N/A
Computer:   UKRDGUNITY1
Description:
The Kerberos Key Distribution Center service hung on starting.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source:     Service Control Manager
Event Category:   None
Event ID:   7022
Date:       25/09/2008
Time:       16:24:29
User:       N/A
Computer:   UKRDGUNITY1
Description:
The DNS Server service hung on starting.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

-----Original Message-----
From: pat at wcyv.com [mailto:pat at wcyv.com] On Behalf Of Pat Hayes
Sent: 26 September 2008 04:18
To: Johnny Crothers
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity startup issues

What is taking 14 minutes? Getting to the windows login screen? The
first login attempt? Unity starting? Terminal services allowing a
connection?

Does this happen on every boot?

On Thu, Sep 25, 2008 at 5:09 AM, Johnny Crothers
<Johnny.Crothers at btinet.bt.com> wrote:
> Thanks for the reply Scott,
>
>
>
> Not using TTS, can disable it, although didn't think that this would be the
> major contributor to slowing it down so much?
>
>
>
> What sort of configuration are you after for Exchange to Unity? Exchange
> installed on the same box as Unity and AD, also DNS. No firewall between as
> it's the same box. And therefore no fixup?
>
>
>
> The errors talk about the Virtual Machine not being created and then not
> being initialized, I've found something from MS on this but not sure if I
> wanted to go into this, it's a new install and wouldn't have thought I
> needed to tweak things like this.
>
>
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;q296151
>
>
>
>
>
> Cheers,
>
>
>
> Johnny
>
>
>
> ________________________________
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Scott Voll
> Sent: 24 September 2008 20:05
> To: Johnny Crothers
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Unity startup issues
>
>
>
> are you using TTS?  if not disable it.  Should not take this long.  any idea
> what the configuration between Exchange and Unity is?  FW?  Fixup 389?
>
>
>
> Scott
>
> On Wed, Sep 24, 2008 at 3:56 AM, Johnny Crothers <randvines at gmail.com>
> wrote:
>
> Hi all,
>
> I have an implementation performed by an engineer only a couple of weeks
> ago, although the boot sequence is taking a long time. Its taking "14
> Minutes" as quoted by the customer. I've resolved one of the issues,
> although it still didnt help the startup time.
>
> Anyone seen this, its Unity 5.0.1 with Win 2003 and Exchange 2003, AD
> integrated.
>
> No System logs, just application logs with revelent information, shown
> below:
>
> Event Type:    Error
> Event Source:    CiscoUnity_TTS
> Event Category:    Run
> Event ID:    1030
> Date:        22/09/2008
> Time:        17:31:15
> User:        N/A
> Computer:    UKRDGUNITY1
> Description:
> Problem during initialization of a TTS session.  The session may not have
> been created.  Stop and restart the AvTtsSvr service.  (Session
> get_Capabilities failed with HRESULT 0x80045c04)
>
> Event Type:    Error
> Event Source:    CiscoUnity_TTS
> Event Category:    Init
> Event ID:    1023
> Date:        22/09/2008
> Time:        17:30:29
> User:        N/A
> Computer:    UKRDGUNITY1
> Description:
> The licensed Text to Speech provider is not installed on the system, so TTS
> will be disabled.  Verify that you are using the correct license file and
> that you have installed the correct provider.  To view license settings, use
> the Cisco Unity Licensing snap-in, and to install providers, run Cisco Unity
> Setup.  (HRESULT 0x8000ffff.)
>
> Event Type:    Error
> Event Source:    crypt32
> Event Category:    None
> Event ID:    8
> Date:        22/09/2008
> Time:        17:30:24
> User:        N/A
> Computer:    UKRDGUNITY1
> Description:
> Failed auto update retrieval of third-party root list sequence number from:
> <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt>
> with error: The server name or address could not be resolved
>
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
>
> Event Type:    Error
> Event Source:    MSExchangeFBPublish
> Event Category:    General
> Event ID:    8197
> Date:        22/09/2008
> Time:        17:29:03
> User:        N/A
> Computer:    UKRDGUNITY1
> Description:
> Error initializing session for virtual machine UKRDGUNITY1. The error number
> is 0x8004011d. Make sure Microsoft Exchange Store is running.
>
> For more information, click http://www.microsoft.com/contentredirect.asp.
>
>
> Event Type:    Error
> Event Source:    MSExchangeFBPublish
> Event Category:    General
> Event ID:    8213
> Date:        22/09/2008
> Time:        17:24:02
> User:        N/A
> Computer:    UKRDGUNITY1
> Description:
> System Attendant Service failed to create session for virtual machine
> UKRDGUNITY1. The error number is 0xc10306ce.
>
> For more information, click http://www.microsoft.com/contentredirect.asp.
>
> Event Type:    Error
> Event Source:    CiscoUnity_AvRdbSvr
> Event Category:    Startup
> Event ID:    21000
> Date:        22/09/2008
> Time:        17:22:00
> User:        N/A
> Computer:    UKRDGUNITY1
> Description:
> Failed connecting to underlying database using:
> provider=SQLOLEDB;driver={SQL Server};Data Source=UKRDGUNITY1;Initial
> Catalog=UnityDb;uid=Administrator;pwd=<?}: 80004005
>
>
> Event Type:    Error
> Event Source:    CiscoUnity_AvRdbSvr
> Event Category:    Startup
> Event ID:    21000
> Date:        22/09/2008
> Time:        17:22:00
> User:        N/A
> Computer:    UKRDGUNITY1
> Description:
> Failed connecting to underlying database using:
> provider=SQLOLEDB;driver={SQL Server};Data Source=UKRDGUNITY1;Initial
> Catalog=UnityDb;Integrated Security=SSPI: 80004005
>
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
> ______________________________________________________________
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>
>

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______________________________________________________________
This message has been checked for all viruses by BTnet VirusScreen.
The service is delivered in partnership with MessageLabs.
This service does not scan any password protected or encrypted
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==============================================================

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