[cisco-voip] Unity startup issues

Pat Hayes pat-cv at wcyv.com
Thu Sep 25 23:17:45 EDT 2008


What is taking 14 minutes? Getting to the windows login screen? The
first login attempt? Unity starting? Terminal services allowing a
connection?

Does this happen on every boot?

On Thu, Sep 25, 2008 at 5:09 AM, Johnny Crothers
<Johnny.Crothers at btinet.bt.com> wrote:
> Thanks for the reply Scott,
>
>
>
> Not using TTS, can disable it, although didn't think that this would be the
> major contributor to slowing it down so much?
>
>
>
> What sort of configuration are you after for Exchange to Unity? Exchange
> installed on the same box as Unity and AD, also DNS. No firewall between as
> it's the same box. And therefore no fixup?
>
>
>
> The errors talk about the Virtual Machine not being created and then not
> being initialized, I've found something from MS on this but not sure if I
> wanted to go into this, it's a new install and wouldn't have thought I
> needed to tweak things like this.
>
>
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;q296151
>
>
>
>
>
> Cheers,
>
>
>
> Johnny
>
>
>
> ________________________________
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Scott Voll
> Sent: 24 September 2008 20:05
> To: Johnny Crothers
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Unity startup issues
>
>
>
> are you using TTS?  if not disable it.  Should not take this long.  any idea
> what the configuration between Exchange and Unity is?  FW?  Fixup 389?
>
>
>
> Scott
>
> On Wed, Sep 24, 2008 at 3:56 AM, Johnny Crothers <randvines at gmail.com>
> wrote:
>
> Hi all,
>
> I have an implementation performed by an engineer only a couple of weeks
> ago, although the boot sequence is taking a long time. Its taking "14
> Minutes" as quoted by the customer. I've resolved one of the issues,
> although it still didnt help the startup time.
>
> Anyone seen this, its Unity 5.0.1 with Win 2003 and Exchange 2003, AD
> integrated.
>
> No System logs, just application logs with revelent information, shown
> below:
>
> Event Type:    Error
> Event Source:    CiscoUnity_TTS
> Event Category:    Run
> Event ID:    1030
> Date:        22/09/2008
> Time:        17:31:15
> User:        N/A
> Computer:    UKRDGUNITY1
> Description:
> Problem during initialization of a TTS session.  The session may not have
> been created.  Stop and restart the AvTtsSvr service.  (Session
> get_Capabilities failed with HRESULT 0x80045c04)
>
> Event Type:    Error
> Event Source:    CiscoUnity_TTS
> Event Category:    Init
> Event ID:    1023
> Date:        22/09/2008
> Time:        17:30:29
> User:        N/A
> Computer:    UKRDGUNITY1
> Description:
> The licensed Text to Speech provider is not installed on the system, so TTS
> will be disabled.  Verify that you are using the correct license file and
> that you have installed the correct provider.  To view license settings, use
> the Cisco Unity Licensing snap-in, and to install providers, run Cisco Unity
> Setup.  (HRESULT 0x8000ffff.)
>
> Event Type:    Error
> Event Source:    crypt32
> Event Category:    None
> Event ID:    8
> Date:        22/09/2008
> Time:        17:30:24
> User:        N/A
> Computer:    UKRDGUNITY1
> Description:
> Failed auto update retrieval of third-party root list sequence number from:
> <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt>
> with error: The server name or address could not be resolved
>
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
>
> Event Type:    Error
> Event Source:    MSExchangeFBPublish
> Event Category:    General
> Event ID:    8197
> Date:        22/09/2008
> Time:        17:29:03
> User:        N/A
> Computer:    UKRDGUNITY1
> Description:
> Error initializing session for virtual machine UKRDGUNITY1. The error number
> is 0x8004011d. Make sure Microsoft Exchange Store is running.
>
> For more information, click http://www.microsoft.com/contentredirect.asp.
>
>
> Event Type:    Error
> Event Source:    MSExchangeFBPublish
> Event Category:    General
> Event ID:    8213
> Date:        22/09/2008
> Time:        17:24:02
> User:        N/A
> Computer:    UKRDGUNITY1
> Description:
> System Attendant Service failed to create session for virtual machine
> UKRDGUNITY1. The error number is 0xc10306ce.
>
> For more information, click http://www.microsoft.com/contentredirect.asp.
>
> Event Type:    Error
> Event Source:    CiscoUnity_AvRdbSvr
> Event Category:    Startup
> Event ID:    21000
> Date:        22/09/2008
> Time:        17:22:00
> User:        N/A
> Computer:    UKRDGUNITY1
> Description:
> Failed connecting to underlying database using:
> provider=SQLOLEDB;driver={SQL Server};Data Source=UKRDGUNITY1;Initial
> Catalog=UnityDb;uid=Administrator;pwd=<?}: 80004005
>
>
> Event Type:    Error
> Event Source:    CiscoUnity_AvRdbSvr
> Event Category:    Startup
> Event ID:    21000
> Date:        22/09/2008
> Time:        17:22:00
> User:        N/A
> Computer:    UKRDGUNITY1
> Description:
> Failed connecting to underlying database using:
> provider=SQLOLEDB;driver={SQL Server};Data Source=UKRDGUNITY1;Initial
> Catalog=UnityDb;Integrated Security=SSPI: 80004005
>
>
>
>
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>
>
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