[cisco-voip] Agent Desktop Issue

[Larry Hadrava]

Jim:
So this is one agent out of many in the same call center pointing to the
same UCCx box?
Assuming that the PC OS and patches are all the same as the boxes that are
not having the issue?
What about other apps on that box - anything notable on this agents PC as
compared to the other agents?

Larry Hadrava
CCIE #12203 CCNP CCNA
Sr. Support Engineer – IPexpert, Inc.
URL: http://www.IPexpert.com


On Thu, Apr 2, 2009 at 4:20 PM, Jim Reed
<IMCEAEX-_O=SWIFT+20NEWS_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=
JREED at swiftcom.com> wrote:

> Wondering if anyone else has seen this behavior.  Have an agent that
> launches CAD on her PC and logs in with no problem.  However, when she
> clicks on the Agent Report icon, it initially displays on her desktop but
> then anywhere from forty (40) seconds to a minute later -- and I've timed
> it
> several times -- the Agent Report window closes.  It doesn't minimize, it
> closes altogether.  None of the other agents are having this issue.  We
> have
> removed and reinstalled CAD several times but still the same issue with
> this
> agent.
>
> Thanks in advance for any thoughts/insights you may have on this.
> --
> Jim Reed
> Swift Communications, Inc.
> 970-683-5646 (Direct)
> 775-772-7666 (Cell)
>
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>
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