[cisco-voip] SRST/Unity voicemail & vm-integration

Thu Apr 2 17:53:48 EDT 2009

Thanks for the update. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 

----- Original Message ----- 
From: "Pete G. Ruttman" <PRuttman at foley.com> 
To: cisco-voip at puck.nether.net 
Sent: Thursday, April 2, 2009 5:45:16 PM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] SRST/Unity voicemail & vm-integration 

SRST/Unity voicemail & vm-integration 
I am still working on the RDNIS method but I have solved the vm-integration problem. For the scenario where you are calling off-premise into a phone on SRST, you need to put the follow command into the router: 

voice-card x 
no local-bypass 

Two POTS lines are used in this scenario. One for the inbound call and one for the outbound call to the datacenter with Unity. 
B y default, the router will remove the DSPs from this scenario. vm-integration requires DSPs to insert the DTMF tones and that is why it wasn't working. The command above forces them back in play and vm-integration works. 

TAC says that it is still best to use RDNIS instead of vm-integration, if possible, so I am still exploring that, but it is cool I have a solution. 

Pete 

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Friday, March 20, 2009 1:45 PM 
To: Ruttman, Pete G. 
Cc: cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] SRST/Unity voicemail & vm-integration 

I've heard that RDNIS is the hardest thing to ensure is working in the PSTN cloud. Your service provider has to tell you it's turned on. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 

----- Original Message ----- 
From: "Pete G. Ruttman" <PRuttman at foley.com> 
To: cisco-voip at puck.nether.net 
Sent: Friday, March 20, 2009 2:42:40 PM GMT -05:00 US/Canada Eastern 
Subject: [cisco-voip] SRST/Unity voicemail & vm-integration 

I am trying to configure SRST and vm-integration to dial our Unity in an offsite datacenter. We have RDNIS configured on both PRIs in the picture here, but I do not see evidence that they are working so I moved to trying the DTMF method. 

So while in SRST, I can hit the message button on the phone and it will send DTMF tones to Unity and go all the way into sign-in. I can also call this phone from another internal phone and if no one answers it will redirect to Unity and play the personal greeting for that phone. However, when I call from another office over the PSTN or cellphone, the phone rings and sends the call to Unity, but I just hear the main greeting instead of the phone's personal voicemail greeting. Does vm-integration support offnet calls? 

Here's my configuration: 

voice translation-rule 2 
rule 1 /\(^...........\)#\(.\)/ /\1,\2/ 
! 

dial-peer voice 100 pots 
description FALLBACK LONG DISTANCE 
translation-profile outgoing pause 
destination-pattern 1XXX3274781 
port 4/0:23 
forward-digits extra inband 
! 
! 
! 
! 
call-manager-fallback 
secondary-dialtone 9 
max-conferences 8 gain -6 
transfer-system full-consult 
limit-dn 7935 1 
limit-dn 7960 10 
ip source-address 13.XXX.150.110 port 2000 
max-ephones 250 
max-dn 300 dual-line 
default-destination 1034991 
voicemail 1XXX3274781 
alias 1 5035 to 1034991 
call-forward busy 1XXX3274781 
call-forward noan 1XXX3274781 timeout 3 
moh bignothing.ULAW.wav 
! 
! 
vm-integration 
pattern direct * CGN # 
pattern ext-to-ext no-answer # FDN #2 
pattern trunk-to-ext no-answer # FDN #2 
! 
! 

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The preceding email message may be confidential or protected by the attorney-client privilege. It is not intended for transmission to, or receipt by, any unauthorized persons. If you have received this message in error, please (i) do not read it, (ii) reply to the sender that you received the message in error, and (iii) erase or destroy the message. Legal advice contained in the preceding message is solely for the benefit of the Foley & Lardner LLP client(s) represented by the Firm in the particular matter that is the subject of this message, and may not be relied upon by any other party. 

Internal Revenue Service regulations require that certain types of written advice include a disclaimer. To the extent the preceding message contains advice relating to a Federal tax issue, unless expressly stated otherwise the advice is not intended or written to be used, and it cannot be used by the recipient or any other taxpayer, for the purpose of avoiding Federal tax penalties, and was not written to support the promotion or marketing of any transaction or matter discussed herein. 

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