[cisco-voip] SRST/Unity voicemail & vm-integration

Thu Apr 2 17:45:16 EDT 2009

I am still working on the RDNIS method but I have solved the
vm-integration problem.  For the scenario where you are calling
off-premise into a phone on SRST, you need to put the follow command
into the router:

voice-card x
no local-bypass

Two POTS lines are used in this scenario.  One for the inbound call and
one for the outbound call to the datacenter with Unity.
By default, the router will remove the DSPs from this scenario.
vm-integration requires DSPs to insert the DTMF tones and that is why it
wasn't working.  The command above forces them back in play and
vm-integration works.

TAC says that it is still best to use RDNIS instead of vm-integration,
if possible, so I am still exploring that, but it is cool I have a
solution.

Pete

________________________________

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Friday, March 20, 2009 1:45 PM
To: Ruttman, Pete G.
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] SRST/Unity voicemail & vm-integration

I've heard that RDNIS is the hardest thing to ensure is working in the
PSTN cloud. Your service provider has to tell you it's turned on.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt

----- Original Message -----
From: "Pete G. Ruttman" <PRuttman at foley.com>
To: cisco-voip at puck.nether.net
Sent: Friday, March 20, 2009 2:42:40 PM GMT -05:00 US/Canada Eastern
Subject: [cisco-voip] SRST/Unity voicemail & vm-integration

I am trying to configure SRST and vm-integration to dial our Unity in an
offsite datacenter.  We have RDNIS configured on both PRIs in the
picture here, but I do not see evidence that they are working so I moved
to trying the DTMF method.

So while in SRST, I can hit the message button on the phone and it will
send DTMF tones to Unity and go all the way into sign-in.  I can also
call this phone from another internal phone and if no one answers it
will redirect to Unity and play the personal greeting for that phone.
However, when I call from another office over the PSTN or cellphone, the
phone rings and sends the call to Unity, but I just hear the main
greeting instead of the phone's personal voicemail greeting.  Does
vm-integration support offnet calls?

Here's my configuration: 

voice translation-rule 2 
 rule 1 /\(^...........\)#\(.\)/ /\1,\2/ 
! 

dial-peer voice 100 pots 
 description FALLBACK LONG DISTANCE 
 translation-profile outgoing pause 
 destination-pattern 1XXX3274781 
 port 4/0:23 
 forward-digits extra inband 
! 
! 
! 
! 
call-manager-fallback 
 secondary-dialtone 9 
 max-conferences 8 gain -6 
 transfer-system full-consult 
 limit-dn 7935 1 
 limit-dn 7960 10 
 ip source-address 13.XXX.150.110 port 2000 
 max-ephones 250 
 max-dn 300 dual-line 
 default-destination 1034991 
 voicemail 1XXX3274781 
 alias 1 5035 to 1034991 
 call-forward busy 1XXX3274781 
 call-forward noan 1XXX3274781 timeout 3 
 moh bignothing.ULAW.wav 
! 
! 
vm-integration 
 pattern direct * CGN #    
 pattern ext-to-ext no-answer # FDN #2    
 pattern trunk-to-ext no-answer # FDN #2    
! 
! 

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