[cisco-voip] Agent Desktop Issue

[Erick Bergquist]

I've also seen the report window in CAD do that when they have
something else running on the PC that uses Crystal Reports libraries
of a different version then the ones the CAD report function uses. It
was awhile ago but we had to basically delete the other version of the
crystal report DLLs/etc so the system just had the one and things were
fine.

On Thu, Apr 2, 2009 at 4:11 PM, Jim Reed
<IMCEAEX-_O=SWIFT+20NEWS_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=JREED at swiftcom.com>
wrote:
> Thanks, Joe.  Looks like Windows firewall was the culprit.  Logged in as
> administrator and turned it off.  The telnet from the IPCC server to the
> client worked as it should.  Have had the agent reports window open for
> several minutes now on the agent machine with no problem.  Thanks again to
> everyone who responded.
>
>
> On 4/2/09 3:00 PM, "Joe Snyder (joesnyde)" <joesnyde at cisco.com> wrote:
>
> Can you have the agent go ready? I wouldn't think it would make a difference
> but couldn't hurt to test. But it looks like CRS  cannot communicate with
> CAD on the agent desktop over port 59020 going from CRS -> Agent PC.
>
> Can you see if a firewall or something might be blocking the port?
>
> I did see you last email, that the white pop up appears if you go the other
> direction. Agent PC -> CRS.
>
> Joe
>
> ________________________________
> From: Jim Reed
> [mailto:IMCEAEX-_O=SWIFT+20NEWS_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=JREED at swiftcom.com]
> Sent: Thursday, April 02, 2009 1:52 PM
> To: Joe Snyder (joesnyde)
> Subject: Re: Agent Desktop Issue
>
> Joe,
> Interestingly enough, I am getting the following message when I try to
> telnet from the IPCC server to the agent machine.  CAD is running but the
> agent is not in a ready state.  Don’t know if that makes a difference or
> not.
>
> C:\>telnet 10.10.0.154 59020
> Connecting To 10.10.0.154...Could not open a connection to host on port
> 59020 :
> Connect failed
>
> C:\>
>
> On 4/2/09 2:49 PM, "Joe Snyder (joesnyde)" <joesnyde at cisco.com> wrote:
>
> Check the firewall or ports being blocked on that users PC.
>
> Here is a way to  test connectivity when communication issues are observed
> in the CAD or  CSD:
>
> >From CRS server to agent: telnet <agent PC IP address>  59020
>
> (CAD must be running)
>
> >From CRS server to supervisor:  telnet <supervisor IP address> 59021
>
> (CSD must be  running)
>
> >From agent to CRS server: telnet <CRS server IP address>  59000
>
> >From supervisor to CRS server: telnet <CRS server IP  address> 59000
>
> If it works you should have a blank prompt or  window.
>
> The port range: 59000-59030 should be wide open. This is  between all
> supervisors (CSD), agents (CAD), and the UCCX  server(s).
>
>
>
> Joe
>
>
> ________________________________
> From: Jim Reed
> [mailto:IMCEAEX-_O=SWIFT+20NEWS_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=JREED at swiftcom.com]
> <mailto:IMCEAEX-_O=SWIFT&#43;20NEWS_OU=EXCHANGE&#43;20ADMINISTRATIVE&#43;20GROUP&#43;20&#43;28FYDIBOHF23SPDLT&#43;29_CN=RECIPIENTS_CN=JREED at swiftcom.com]>
>
> Sent: Thursday, April 02, 2009 1:41 PM
> To: Joe Snyder  (joesnyde); Jim Reed
> Subject: Re: Agent Desktop  Issue
>
> Yes it did, Joe.   Thanks.  Unfortunately, this install is on a different
>  unit.
>
>
> On 4/2/09 2:32 PM, "Joe Snyder (joesnyde)"  <joesnyde at cisco.com> wrote:
>
>
>
> By the way did my last workaround to  reinstall the CAD  work for you?
>
>
>
>
>
> --
> Jim Reed
> Swift Communications, Inc.
> 970-683-5646 (Direct)
> 775-772-7666 (Cell)
>
>
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