[cisco-voip] SRST/Unity voicemail & vm-integration

Sun Apr 5 02:42:56 EDT 2009

Do you have this command under the PRI interface?

serial 0/0:23
isdn outgoing ie redirecting-number

Here's a work around that should work using the CCM.

Choose an unused DID range for instance, let's say 2400-2410 is unused.

Under Call-Manager-Fallback

call-forward noan 1XXX32724.. time 3
call-forward busy 1XXX32724..

On CCM, create a translation-pattern that will translate 1XXX32724.. to
1XXX32747...
Unity will see redirecting number of 1XXX3274701 and send to correct VM.

On Thu, Apr 2, 2009 at 4:53 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

> Thanks for the update.
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
>
> ----- Original Message -----
> From: "Pete G. Ruttman" <PRuttman at foley.com>
> To: cisco-voip at puck.nether.net
> Sent: Thursday, April 2, 2009 5:45:16 PM GMT -05:00 US/Canada Eastern
> Subject: Re: [cisco-voip] SRST/Unity voicemail & vm-integration
>
> I am still working on the RDNIS method but I have solved the
> vm-integration problem.  For the scenario where you are calling off-premise
> into a phone on SRST, you need to put the follow command into the router:
>
> voice-card x
> no local-bypass
>
>
> Two POTS lines are used in this scenario.  One for the inbound call and one for the outbound call to the datacenter with Unity.
> By default, the router will remove the DSPs from this scenario.
> vm-integration requires DSPs to insert the DTMF tones and that is why it
> wasn't working.  The command above forces them back in play and
> vm-integration works.
>
> TAC says that it is still best to use RDNIS instead of vm-integration, if
> possible, so I am still exploring that, but it is cool I have a solution.
>
> Pete
>
>  ------------------------------
> *From:* Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
> *Sent:* Friday, March 20, 2009 1:45 PM
> *To:* Ruttman, Pete G.
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] SRST/Unity voicemail & vm-integration
>
>  I've heard that RDNIS is the hardest thing to ensure is working in the
> PSTN cloud. Your service provider has to tell you it's turned on.
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
>
> ----- Original Message -----
> From: "Pete G. Ruttman" <PRuttman at foley.com>
> To: cisco-voip at puck.nether.net
> Sent: Friday, March 20, 2009 2:42:40 PM GMT -05:00 US/Canada Eastern
> Subject: [cisco-voip] SRST/Unity voicemail & vm-integration
>
> I am trying to configure SRST and vm-integration to dial our Unity in an
> offsite datacenter.  We have RDNIS configured on both PRIs in the picture
> here, but I do not see evidence that they are working so I moved to trying
> the DTMF method.
>
> So while in SRST, I can hit the message button on the phone and it will
> send DTMF tones to Unity and go all the way into sign-in.  I can also call
> this phone from another internal phone and if no one answers it will
> redirect to Unity and play the personal greeting for that phone.  However,
> when I call from another office over the PSTN or cellphone, the phone rings
> and sends the call to Unity, but I just hear the main greeting instead of
> the phone's personal voicemail greeting.  Does vm-integration support offnet
> calls?
>
> Here's my configuration:
>
> voice translation-rule 2
>  rule 1 /\(^...........\)#\(.\)/ /\1,\2/
> !
>
> dial-peer voice 100 pots
>  description FALLBACK LONG DISTANCE
>  translation-profile outgoing pause
>  destination-pattern 1XXX3274781
>  port 4/0:23
>  forward-digits extra inband
> !
> !
> !
> !
> call-manager-fallback
>  secondary-dialtone 9
>  max-conferences 8 gain -6
>  transfer-system full-consult
>  limit-dn 7935 1
>  limit-dn 7960 10
>  ip source-address 13.XXX.150.110 port 2000
>  max-ephones 250
>  max-dn 300 dual-line
>  default-destination 1034991
>  voicemail 1XXX3274781
>  alias 1 5035 to 1034991
>  call-forward busy 1XXX3274781
>  call-forward noan 1XXX3274781 timeout 3
>  moh bignothing.ULAW.wav
> !
> !
> vm-integration
>  pattern direct * CGN #
>  pattern ext-to-ext no-answer # FDN #2
>  pattern trunk-to-ext no-answer # FDN #2
> !
> !
>
>
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> contained in the preceding message is solely for the benefit of the Foley &
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> Internal Revenue Service regulations require that certain types of written
> advice include a disclaimer. To the extent the preceding message contains
> advice relating to a Federal tax issue, unless expressly stated otherwise
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> the recipient or any other taxpayer, for the purpose of avoiding Federal tax
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> transaction or matter discussed herein.
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