[cisco-voip] Call Recording with CUCM 6.1(3)

[Adam Frankel]

If the application has the ability to integrate with the CUCM 6.x Silent
Monitoring and Recording API then it should be possible.  Documentation for
each individual product and setting up the integration is generally provided
by the Application vendor.   To get a general idea or understanding how the
feature works check the CUCM Features and Services Guide for CUCM 6.x here:

 

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/cmfsg
d611.html

 

Basically the third party app can use JTAPI to invoke the BIB (Built in
Bridge) on the phone to place a second call out to the SIP Trunk to record
the call.

 

Adam 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Levi Stevens
Sent: Thursday, April 02, 2009 6:30 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Call Recording with CUCM 6.1(3)

 

Before we upgraded to CUCM 6.1(3), we were able to accomplish call recording
by using a utility called Oreka Audio (installed on a separate Windows
machine) and spanning some ports on our Cisco Core Switch for a particular
VLAN to which only the phones on which the calls were being recorded were
setup.   Now that we are running 6.1(3), we would like to get Oreka Audio to
record the calls via a SIP trunk and not have to span ports.  Is this
possible?  Does anyone have experience setting up Oreka Audio to record
audio via a SIP trunk?  Is there any other free call recording solution that
you have been able to get working?  

 

Thanks,

 

Levi Stevens

Network Communications Analyst

Computer Services

The Master's College

21726 Placerita Canyon Road

Santa Clarita, California 91321

p:  661.362.2876

f:  661.362.2664

e:  cstevens at masters.edu

 

 

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