[cisco-voip] Cisco CCM 6.1.2 attendant console password issue

[Jason Aarons (US)]

I find the CallManager 6x/7x Attendant Console more difficult to setup
than 4x. Customers can't seem to figure it out...maybe a better AC
Wizard for 8x?

 

I also wonder why if AC is working in 4.X why 7.0(2) DMA doesn't migrate
or complete the AC setup process.  Is this a bug?

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of FrogOnDSCP46EF
Sent: Tuesday, April 07, 2009 10:51 AM
To: Ryan Ratliff
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Cisco CCM 6.1.2 attendant console password
issue

 

Thanks Ryan. Answers are embedded below:

On Tue, Apr 7, 2009 at 12:15 AM, Ryan Ratliff <rratliff at cisco.com>
wrote:

Are you setting an AC user via Application->Cisco Unified CM Attendant
Console?


YES - that correct
 

	
	That is for the username/password that the PC clients use to
login, not that the service itself uses.


Yes, if I change that "AC" user password to something like "password" -
Console operator can't login. However if I set that password to 12345
then no issues - Aconsole user can login.
 

	
	The default password of 12345 is for the AC jtapi user
(application user).  AC actually reads this password from the database
at service start so you can set it to be whatever you want and it should
just work.


That means AC jtapi user in Application User section must be identical
to the  one configured in ->Cisco Unified CM Acon> AC user?

Then is the application user moved from traditional (CCM4x days)
\etc\ACServer.property> JTAPI_PASSWORD = passowrd ?<-Hash value of
acenc.exe <password> ?



	
	-Ryan

	
	
	On Apr 4, 2009, at 10:57 PM, FrogOnDSCP46EF wrote:
	
	I have just installed AC on user PC from CCM612 plugin.
	Everything works but the AC password I have in CCM won't work.
But when I put default password i.e. 12345 AC it works :)
	
	username:ac pass:12345 works. (i had to change AC user pass to
12345 in CCM)
	
	username:ac pass:password (set in ccm under ac section) doepsn't
work.
	
	Can anyone explain why its working on default password but not
other than default?
	
	
	
	-- 
	Smile, you'll save someone else's day!
	Frog

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-- 
Smile, you'll save someone else's day!
Frog




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