[cisco-voip] BIOS message saying Wrong Clock Speed

[Wes Sisk]

Continuing discussion offline.  Will report back with final results.



On Tuesday, April 07, 2009 3:46:11 PM, Anthony Kouloglou 
<akoul at dataways.gr> wrote:
> Hi Wes,
> what do you mean by " /I also don't see where this information reached 
> you:/"
> That i should try and do what you describe?
> There is no risk of getting things worst?!!!! :-(
>
> Thanks
> Anthony
>
> Wes Sisk wrote:
>> That is a very good question and should be addressed within your TAC 
>> case.  I don't see this previously mentioned in the case ;-).
>>
>> I also don't see where this information reached you:
>>
>> The 1st thing to try is the following:
>> >     - CLI 'utils system shutdown'
>> >     - literally pull the power cord from the server
>> >     - press and hold for 10 seconds the power on button on the front
>> > panel (this drains capacitors)
>> >     - plug the power cord back in
>> >     - press and release the power button
>> >     - note whether the clock speed adjusted correctly (watch screen
>> > during boot or enter BIOS & view)
>>
>>
>> 2nd:
>> Pulling the plug to drain the capacitors has worked about 80% of the
>> time for our lab (note: not the same as boot as pulling the plug is
>> imperative).
>>
>>
>> /Wes
>>
>> On Tuesday, April 07, 2009 3:35:03 PM, Anthony Kouloglou 
>> <akoul at dataways.gr> wrote:
>>> Hi Wes,
>>> but i have lost you now!!  How was it installed one year ago?
>>> What have changed since that installation and now it pops the error?
>>>
>>> Thanks
>>> Anthony
>>>
>>> Wes Sisk wrote:
>>>> Yes, it will impact install. If you attempt re-install you hardware 
>>>> will be detected as not supported and installation will halt.
>>>>
>>>> On Tuesday, April 07, 2009 2:17:25 PM, Anthony Kouloglou 
>>>> <akoul at dataways.gr> wrote:
>>>>> Hi Wes,
>>>>> i missed to ask you if this error is going to cause any problem to 
>>>>> my installation (Publisher failure or whatever) or it is just 
>>>>> something that is not going to have any other side effect.
>>>>>
>>>>> Thanks and Kind regards,
>>>>> Anthony Kouloglou
>>>>>
>>>>> Anthony Kouloglou wrote:
>>>>>> Hi Wes,
>>>>>> and thanks for your interest. No, the appliance was never RMA'd.
>>>>>> I don't know if the customer had ever flashed the BIOS during the 
>>>>>> past year. Would that cause this problem?
>>>>>> What is the plan of action from now and on?
>>>>>> Shall i tell something to the TAC because they keep asking me 
>>>>>> irrelevant questions and they have never ever mentioned what you 
>>>>>> told me! And is really getting really annoying.
>>>>>>
>>>>>> Thanks and kind Regards
>>>>>> Anthony Kouloglou
>>>>>>
>>>>>> Wes Sisk wrote:
>>>>>>> Hi Anthony,
>>>>>>>
>>>>>>> Let's step back a moment.  This problem is triggered by 
>>>>>>> incorrect MTM string.  The MTM is configurable on the system 
>>>>>>> board by IBM.  IBM sets specific MTM value in the motherboard 
>>>>>>> before they OEM to Cisco. If a Cisco MCS box in a customer 
>>>>>>> environment has system board RMA'd then IBM is supposed to set 
>>>>>>> the Cisco specific MTM.  They can do this before shipping the 
>>>>>>> board out or an IBM FE can go onsite and set the MTM.  Either 
>>>>>>> way it must be set.
>>>>>>>
>>>>>>> Now for your specific case.  The question appears to be how your 
>>>>>>> system board got an incorrect MTM string.  Did you previously 
>>>>>>> RMA the system board?
>>>>>>>
>>>>>>> /Wes
>>>>>>>
>>>>>>> On Friday, April 03, 2009 1:28:10 PM, Anthony Kouloglou 
>>>>>>> <akoul at dataways.gr> wrote:
>>>>>>>> Hi Wes,
>>>>>>>> for the past month i have been talking and talking with a TAC i 
>>>>>>>> have opened but i am still waiting!!
>>>>>>>> Emails over emails, talked with IBM engineers, flashed the BIOS 
>>>>>>>> but nothing.
>>>>>>>> So, the only solution is replacement?
>>>>>>>> I don't know if it is OK if i give the TAC number to the 
>>>>>>>> mailing list!
>>>>>>>>
>>>>>>>> Kind regards
>>>>>>>> Anthony
>>>>>>>>
>>>>>>>> Wes Sisk wrote:
>>>>>>>>> Tip: errors in text are searchable for others.  Errors in 
>>>>>>>>> pictures are not so searchable.
>>>>>>>>>
>>>>>>>>> known issue, IBM did not configure your motherboard properly 
>>>>>>>>> for Cisco deployment:
>>>>>>>>> CSCse53474    IBM 7815I1 or 7825I1 fails hardware check during 
>>>>>>>>> reboot.
>>>>>>>>>
>>>>>>>>> Did you RMA the motherboard at any point?
>>>>>>>>>
>>>>>>>>> /Wes
>>>>>>>>>
>>>>>>>>> On Friday, April 03, 2009 8:36:49 AM, Anthony Kouloglou 
>>>>>>>>> <akoul at dataways.gr> wrote:
>>>>>>>>>> Hi,
>>>>>>>>>> in a 7825-I1-IPC1 who is running 6.1(2), suddenly, after a 
>>>>>>>>>> reboot, i got this error:
>>>>>>>>>
>>>>>>>
>>>>>> ------------------------------------------------------------------------
>>>>>>
>>>>>> _______________________________________________
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>>>>>> cisco-voip at puck.nether.net
>>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>>   
>>>>
>>

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