[cisco-voip] IPCC Script about Queue Length

[Turpin, Mark]

Queue length as in time or number of callers in queue?  I believe you're
asking about number of callers.

You need to use a 'get reporting statistic' in the script and surround
your call transfer logic around that.

Read -
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_cente
r/crs/express_4_5/programming/script_devp/editor_step_ref/crs451sr.pdf

Specifically the section on "get reporting statistic step"

 

--

MARK TURPIN  |  Systems Engineer  |  CCIE 21649 |  Insight Networking |
www.insight.com

t. 314.656.2315   c. 314.277.7948   f. 314.656.2355
mark.turpin at insight.com <mailto:mark.turpin at insight.com>  

 

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From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of davidytk
Sent: Friday, April 24, 2009 5:29 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCC Script about Queue Length

 

Hi All

 

I want to create a IPCC script for ICD. If the queue length greater than
1, it will transfer to an extension

 

But I have not find any parameter related to queue length. Can anyone
help me to give me more advice.

 

Thanks

 

Best Regards

David

 

 

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