[cisco-voip] IPCC Script about Queue Length

[davidytk]

Hi Turpin

 

I am talking about, if first callers call ICD, the second call cannot call
ICD as caller 1 is already in used of ICD, the queue length will be 1, then
2nd caller will forward the call to other extension.

 

Is it related get reporting statistic ?

 

Thanks

 

Davif

 

  _____  

From: Turpin, Mark [mailto:mark.turpin at calence.com] 
Sent: Friday, April 24, 2009 10:48 PM
To: davidytk; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] IPCC Script about Queue Length

 

Queue length as in time or number of callers in queue?  I believe you're
asking about number of callers.

You need to use a 'get reporting statistic' in the script and surround your
call transfer logic around that.

Read -
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cr
s/express_4_5/programming/script_devp/editor_step_ref/crs451sr.pdf

Specifically the section on "get reporting statistic step"

 

--

MARK TURPIN  |  Systems Engineer  |  CCIE 21649 |  Insight Networking |
www.insight.com

t. 314.656.2315   c. 314.277.7948   f. 314.656.2355
<mailto:mark.turpin at insight.com> mark.turpin at insight.com 

 

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From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of davidytk
Sent: Friday, April 24, 2009 5:29 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCC Script about Queue Length

 

Hi All

 

I want to create a IPCC script for ICD. If the queue length greater than 1,
it will transfer to an extension

 

But I have not find any parameter related to queue length. Can anyone help
me to give me more advice.

 

Thanks

 

Best Regards

David

 

 

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