[cisco-voip] IPCC Script about Queue Length

[Aman Chugh]

David,

try to set the max calls on IPCC trigger (CTI rp) in callmanager and you can
try to forward CFB to your desired extension through CM.

Aman

On Sat, Apr 25, 2009 at 9:15 AM, davidytk <davidytk at netvigator.com> wrote:

>  Hi Turpin
>
>
>
> I am talking about, if first callers call ICD, the second call cannot call
> ICD as caller 1 is already in used of ICD, the queue length will be 1, then
> 2nd caller will forward the call to other extension.
>
>
>
> Is it related get reporting statistic ?
>
>
>
> Thanks
>
>
>
> Davif
>
>
>  ------------------------------
>
> *From:* Turpin, Mark [mailto:mark.turpin at calence.com]
> *Sent:* Friday, April 24, 2009 10:48 PM
> *To:* davidytk; cisco-voip at puck.nether.net
> *Subject:* RE: [cisco-voip] IPCC Script about Queue Length
>
>
>
> Queue length as in time or number of callers in queue?  I believe you’re
> asking about number of callers.
>
> You need to use a ‘get reporting statistic’ in the script and surround your
> call transfer logic around that.
>
> Read -
> http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_5/programming/script_devp/editor_step_ref/crs451sr.pdf
>
> Specifically the section on “get reporting statistic step”
>
>
>
> --
>
> *MARK TURPIN*  |  Systems Engineer  |  CCIE 21649 |  Insight Networking |
> www.insight.com
>
> *t. 314.656.2315   c. 314.277.7948   f. 314.656.2355  **
> mark.turpin at insight.com* <mark.turpin at insight.com>* *
>
>
>
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>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *davidytk
> *Sent:* Friday, April 24, 2009 5:29 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] IPCC Script about Queue Length
>
>
>
> Hi All
>
>
>
> I want to create a IPCC script for ICD. If the queue length greater than 1,
> it will transfer to an extension
>
>
>
> But I have not find any parameter related to queue length. Can anyone help
> me to give me more advice.
>
>
>
> Thanks
>
>
>
> Best Regards
>
> David
>
>
>
>
>
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