[cisco-voip] Unity Direct Routing Rules and translation-rules..

[Turpin, Mark]

So.. almost.

There's a few ways to do this.  The easiest would be to take the call in
directly as 875 (assuming there's no overlap).  That means just create a
CTI Route Point in CCM and have its Directory Number as 875, then have
it set to call forward all to voicemail.  In Unity Connection create a
call handler (auto attendant) or a subscriber and set its extension to
875.  At this point you can record greetings, set transfer rules and
caller input as you see fit.

If you have to translate the number you can do it on the gateway or in
CallManager.  But you don't want to set it to 600.  You could use
something like 590 or 650 then follow the rest of the steps about
creating the CTI route point in CCM and replace the DN with whatever you
make it.  The #1 reason you don't want to use 609 or 610 or 620 or
something would be future growth of your voicemail ports and then having
non-consecutive numbers jumbling up the config.

Hopefully this makes sense...  

This doc is a bit old, but still holds true on how to forward calls to
voicemail...

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note0
9186a00800dea82.shtml

--

MARK TURPIN  |  Systems Engineer  |  CCIE 21649 |  Insight Networking | 
www.insight.com

t. 314.656.2315   c. 314.277.7948   f. 314.656.2355  
mark.turpin at insight.com <mailto:mark.turpin at insight.com>  

 

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From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Robin Clayton
Sent: Friday, April 24, 2009 5:15 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Unity Direct Routing Rules and translation-rules..

 

Hi Folkes 

 

We have CCM6.1 and Unity Connection 2.1.2

 

 

Currently our voice gateway has a translation-rule that converts 

 

860 to 600

 

and the voip destination is the call manager.

 

The call manager has the VM pilot point set as 600.

( ports 601-608 ) 

 

 

So all calls to 860 are piloted to end up at the Unity-box auto
attendant on one of the above ports.  ( this is our main reception
auto-attendant )

 

I now want to add a direct routing rule in Unity so that calls to
another number 875 go to a different  auto-attendant message for our
support department.

 

The unity directed-rules have "Dialled Number" as a field to match. if I
add a new translation rule on the gateway to translate 875 to 600 will
unity pick up 875 as the dialled number and direct the call to the
correct new auto-attendant or do I have to do more work????

 

Hope that makes sense...

 

Cheers in advnace

 

Rob

 

 

 

 

 

 

===============================
Robin Clayton
Network Manager 
Tel: 01228822075

 

 

 

Richard Rose Central Academy 
Edgehill Road 
Carlisle 
Cumbria 
CA1 3SL 

Tel: 01228 822060 
Fax: 01228 822061 

http://www.richardroseacademies.org/ 

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