[cisco-voip] Call Manager - Control Center pages fail to load

Fri Apr 24 16:51:24 EDT 2009

Although I have a backup scheduled every night, I ran a backup manually before I attempt to restart the call manager.  The backup completed successfully.  Would a backup complete if the DB was hung?

Still think I will need to restart, but just trying to avoid it.

Bob Fronk

From: Wes Sisk [mailto:wsisk at cisco.com]
Sent: Friday, April 24, 2009 4:13 PM
To: Bob Fronk
Cc: Dennis Heim; Bill Talley; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Manager - Control Center pages fail to load

You are headed for at least a server reboot.  Might be a good time to open a Cisco TAC case to get some formal investigation going on.

At this point the database is likely hung, that is the most common culprit for ServM hangs.
Database hangs because of a data processing error or corrupt files on disk.

You might want to start downloading the RecoveryCD for your version of CM just in case.  If you boot from that it will run an fsck to look for errors in the file system.

/Wes

On Friday, April 24, 2009 3:39:42 PM, Bob Fronk <bob at btrfronk.com><mailto:bob at btrfronk.com> wrote:

I get "Service Manager is currently busy, please try again in a few minutes" when I run utils service list.

Guess I am headed for a restart of the whole server?

Being a Call Manager Noob... what is the best way to perform a restart either from CLI or Web Interface?

Bob Fronk

From: Wes Sisk [mailto:wsisk at cisco.com]
Sent: Friday, April 24, 2009 2:51 PM
To: Bob Fronk
Cc: Dennis Heim; Bill Talley; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Call Manager - Control Center pages fail to load

Your server sounds very unhappy.  Is database running?
from CLI:
utils service list

is "A Cisco Db" running?

if not, have you recently changed the IP or hostname of the server?

/wes

On Friday, April 24, 2009 1:27:12 PM, Bob Fronk <bob at btrfronk.com><mailto:bob at btrfronk.com> wrote:

It is a the Publisher.  (Single Call Manager installation here)

Bob Fronk

From: Dennis Heim [mailto:Dennis.Heim at cdw.com]
Sent: Friday, April 24, 2009 1:24 PM
To: Bob Fronk; Bill Talley
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] Call Manager - Control Center pages fail to load

Is this your publisher or a subscriber?

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
www.berbee.com<http://www.berbee.com/>

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bob Fronk
Sent: Friday, April 24, 2009 12:50 PM
To: Bill Talley
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Call Manager - Control Center pages fail to load

I get a "    Service Manager is currently busy, please try again in a few minutes" error

Should I try to restart the Service Manger Service?  What impact will it have on my users?

Bob Fronk

From: Bill Talley [mailto:btalley at gmail.com]
Sent: Friday, April 24, 2009 12:44 PM
To: Bob Fronk
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Call Manager - Control Center pages fail to load

You can also login to the console, or via ssh and execute the command 'utils services list page'.  Format may be off, but I believe that is the general format.  You can use the '?' after 'utils services' for additional info on starting/restarting individual services.

HTH

Bill
On Fri, Apr 24, 2009 at 11:31 AM, Bob Fronk <bob at btrfronk.com<mailto:bob at btrfronk.com>> wrote:

When I go to the Unified Serviceability and select "Tools - Control Center - Network Services" (and Featured services) the "loading please wait" pops up, but them times out after several minutes and gives a "Connection to the Server cannot be established - unknown error"

Is there a way to get around this without restarting the whole Call Manager?

Thanks for helping a Call Manager noob

Bob Fronk

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