[cisco-voip] Check for Agents Logged In

[Larry Hadrava]

I believe you could use the logic to say if the number of available agents
was less than 1 then direct to voice mail.

Larry Hadrava
CCIE #12203 CCNP CCNA
Sr. Support Engineer – IPexpert, Inc.
URL: http://www.IPexpert.com


On Fri, Apr 24, 2009 at 5:22 PM, Jim Reed <jreed at swiftnews.com> wrote:

> We are running IPCC Enhanced 4.0(5).  Is there a way in the script to check
> to see if there are any agents logged in?  Not necessarily in the ready
> state because they could be taking care of other callers but if no agents
> are logged in, it would seem logical to just send the caller to voicemail.
>
> Thank You...
> --
> Jim Reed
> Swift Communications, Inc.
> 970-683-5646 (Direct)
> 775-772-7666 (Cell)
>
>
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