[cisco-voip] Fake phones - Call Forwarding?

[Dane]

Glad to read the responses so far!  CTI route points was the direction
I was heading and is what I have used in the past for this. However I
wasn't sure how licensing might affect things nor was I sure about
system resources, limitations (can you configure only x number of) or
device weight of one option over another which is why I was seeking
the advice of the collective since we have some very wise people on
the list.  :-)

So far of the three responses all have mentioned and suggested CTI
route points which makes me feel a bit more comfortable about my own
decision to use those.

Thanks for the responses so far they have been very helpful.



On Sun, Apr 26, 2009 at 12:49 PM, Wes Sisk <wsisk at cisco.com> wrote:
> You can use CTI ports instead of phones which are not licensed.  One
> obstacle down.
>
> You could attempt to use unassigned DN's but that will not work due to:
> CSCsj95732    CM 5.x / 6.x - Inactive or Unassigned DN with CFA still
> forwards calls
>
> Either CTI Ports or straight up number translation will likely be best
> approach.  Number translation via translation pattern in CM or
> translation-rule on your h.323 gateway.
>
> /Wes
>
> On Sunday, April 26, 2009 12:01:55 PM, Dane <dane at pktloss.net> wrote:
>>
>> Got a CM 4.1(3) system that I inherited that was setup with a bunch of
>> fake phones to do call forwarding on old extensions / DIDs.
>>
>> The story is that when they moved buildings they setup a new
>> CallManager system with new extensions and DID's for the
>> administrative office phones / users.  This allowed them to setup and
>> test everything in advance.
>>
>> When they moved they ported the old DID's over and set up fake phones
>> to match the old ext. and then set the CallFwdAll to the users new
>> extension.
>>
>> There is no easy way of mapping old DID's to the new ones.  Also a lot
>> of these fake phones forward to another legacy system that runs the
>> call center agents.
>>
>> Anyway.. despite how I may feel about what was done and why I need to
>> get past that.  :-)
>>
>> The point of sharing this is I need a better way to handle and setup
>> these forwards.  Why? Mainly because I am planning to move to CM 7 by
>> the end of the year.  In my discussions with Cisco sales guys they
>> informed me how different licensing is now in the new versions and
>> kept asking for phone count since the licensing is impacted by phone
>> count.
>>
>> I can't give them a good count right now due to the shear number of
>> fake phones that are setup to do this call forwarding.
>>
>> There are many ways to do this but I am not sure what the best way is,
>> especially when factoring in licensing.
>>
>> Thoughts or ideas on best way to handle call forwards without setting
>> up a fake phone?  And ensure I don't run into another issue that would
>> impact licensing like fake phones would?
>>
>> Obviously I am not just talking about a handful of phones. We are
>> talking hundreds of these fake phones that just do call forwarding.
>>
>> Thanks in advance.
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>
>