[cisco-voip] XML Services and Idle URL

[Pawlowski, Adam]

There isn't supposed to be anything in the pane, since I was using the idleURL to make sure the phone status window opened with custom content. I suppose the only way to prevent that would be to prompt the device to execute a Softkey:Exit , but that would certainly be seen by the end user. Clearly, this seems to be why that feature is not used in such a fashion. We are trying to have a message displayed on the screen of the phone, on a variety of models, that doesn't clear when the phone becomes active. I don't believe there is any other way to go about that, on both these type A and B phones.

- Adam

-----Original Message-----
From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Monday, April 27, 2009 10:06 AM
To: Pawlowski, Adam
Cc: 'cisco-voip at puck.nether.net'
Subject: Re: [cisco-voip] XML Services and Idle URL

The window you see on the 79x1 is called the "service pane".  The 
service pane is displayed any time 'services features' are invoked.  
IdleURL happens to be a service feature. If it is blank instead of 
displaying your content something went wrong with retrieval or rendering 
of the content.  If you point web browser to the IP of the phone you can 
view logs to see if threw any errors on rendering.  For retrieval errors 
your best friend is a packet capture.  Set 'span to pc' enabled on the 
device configuration page in ccmadmin and then just plug your laptop 
into the back of the phone and start a sniffer running.  You may have to 
take some special steps to get your pc to capture dot1q tagged frames.  
Google can help with that.

/Wes

On Monday, April 27, 2009 9:25:13 AM, Pawlowski, Adam 
<ajp26 at buffalo.edu> wrote:
> I've been tinkering with a little PHP script to throw out XML and open up the status window, using CiscoIPPhoneStatus or CiscoIPPhoneStatusFile, depending on which model of phone calls it.
>
> On the 7940/60 there's no problem, it opens the CIF data version and comes up fine.
>
> On the 41/61 that I have here, it will work fine if I push the url to the phone manually, but if it grabs it as an idle url, it opens a Services window, with nothing in it, that sys "Select Service..." at the bottom, with an exit softkey. I don't know where this is coming from, that isn't what is displayed with I press services. The window sits on top of everything (even incoming calls) until I close it. The phone also stops making Idle URL requests until it is closed.
>
> Has anyone had this happen before? The only explanation I can find is from an old post where someone had that happen, when the phone timed out trying to retrieve a resource from the server, but the script works just dandy outside of being an idle url. Just looking for more places to tinker on this.
>
> Thanks,
>
> Adam Pawlowski
> CIT/OSS Repair Services
> University at Buffalo
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