[cisco-voip] CUE in SRST

Tue Aug 4 14:34:18 EDT 2009

"Although MWI changes are not supported in SRST mode with previous
releases of Cisco Unity Express, voice messages can be sent and
retrieved as during normal operation, but the MWI lamp state on the
phone remains unchanged until the phone registers again with Unified
CM. At that time, all MWI lamp states are automatically resynchronized
with the current state of the users' Cisco Unity Express voicemail
boxes. Cisco Unity Express 3.0 and later releases support MWI for SRST
mode"

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/6x/unityx.html

Jonathan

On Tue, Aug 4, 2009 at 1:16 PM, Lelio Fulgenzi<lelio at uoguelph.ca> wrote:
> That document was last updated in 2006. Perhaps there have been
> improvements.
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
>
> ----- Original Message -----
> From: "John Schlimgen" <jschlimg at gmail.com>
> To: "Jonathan Charles" <jonvoip at gmail.com>
> Cc: "Lelio Fulgenzi" <lelio at uoguelph.ca>, cisco-voip at puck.nether.net
> Sent: Tuesday, August 4, 2009 2:13:38 PM GMT -05:00 US/Canada Eastern
> Subject: Re: [cisco-voip] CUE in SRST
>
> FYI...
>
> http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008027fa9f.shtml#integra
>
>
> MWI Overview
>
> The MWI operation provides users who are registered with Cisco CallManager
> Express or CallManager with a visual indication that there are new
> voice-mail messages present. MWI does not work when you have Cisco Unity
> Express integrated with Cisco CallManager and the system is in Survivable
> Remote Site Telephony (SRST) mode because of a WAN outage.
>
>
>
>
>
> On Tue, Aug 4, 2009 at 1:01 PM, Jonathan Charles <jonvoip at gmail.com> wrote:
>>
>> I have that config, no MWI in SRST....
>>
>>
>>
>> Jonathan
>>
>> On Tue, Aug 4, 2009 at 9:01 AM, Lelio Fulgenzi<lelio at uoguelph.ca> wrote:
>> > Here's a snippit from the service engine startupconfig. I'm pretty sure
>> > this
>> > is what we had to do to get it working. The "mwi sip unsolicited" part
>> > for
>> > sure.
>> >
>> > ________________________________
>> > ccn subsystem sip
>> >  gateway address "<gateway to callmanager>"
>> >  mwi sip unsolicited
>> >  end subsystem
>> > ________________________________
>> > dial-peer to get things working in SRST:
>> >
>> > ________________________________
>> > dial-peer voice 37027 voip
>> >  description Cisco Unity Express VoiceMail Pilot
>> >  destination-pattern 37027
>> >  session protocol sipv2
>> >  session target ipv4:<servicemoduleIP>
>> >  dtmf-relay sip-notify
>> >  codec g711ulaw
>> >  no vad
>> > !
>> > dial-peer voice 37028 voip
>> >  description Cisco Unity Express AutoAttendant (Business)
>> >  destination-pattern 37028
>> >  session protocol sipv2
>> >  session target ipv4:<servicemoduleIP>
>> >  dtmf-relay sip-notify
>> >  codec g711ulaw
>> >  no vad
>> > !
>> > dial-peer voice 37029 voip
>> >  description Cisco Unity Express Greetings Administrator
>> >  destination-pattern 37029
>> >  session protocol sipv2
>> >  session target ipv4:<servicemoduleIP>
>> >  dtmf-relay sip-notify
>> >  codec g711ulaw
>> >  no vad
>> > !
>> > ________________________________
>> >
>> > ---
>> > Lelio Fulgenzi, B.A.
>> > Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> > (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> > "Bad grammar makes me [sic]" - Tshirt
>> >
>> >
>> > ----- Original Message -----
>> > From: "Jonathan Charles" <jonvoip at gmail.com>
>> > To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
>> > Cc: cisco-voip at puck.nether.net
>> > Sent: Monday, August 3, 2009 6:41:45 PM GMT -05:00 US/Canada Eastern
>> > Subject: Re: [cisco-voip] CUE in SRST
>> >
>> > Well, the CUE in question has a CCM license and connects to CCM via
>> > JTAPI...
>> >
>> > Either way, I got it to work in the lab... except for MWI... how do
>> > you you make MWI work?
>> >
>> >
>> >
>> > Jonathan
>> >
>> > On Sat, Aug 1, 2009 at 11:12 PM, Lelio Fulgenzi<lelio at uoguelph.ca>
>> > wrote:
>> >> Not sure what you mean by CCM licenses and connecting via dial-peers.
>> >>
>> >> When we ordered CUE, we ordered the wrong licenses, so we just
>> >> downloaded
>> >> the CCM files, wrote over the CCME files and everything went fine after
>> >> that.
>> >>
>> >> I'm not sure if the SIP ports take up SRST licenses.
>> >>
>> >>
>> >>
>> >> ---
>> >> Lelio Fulgenzi, B.A.
>> >> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> >> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> >> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> >> "Bad grammar makes me [sic]" - Tshirt
>> >>
>> >>
>> >> ----- Original Message -----
>> >> From: "Jonathan Charles" <jonvoip at gmail.com>
>> >> To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
>> >> Cc: cisco-voip at puck.nether.net
>> >> Sent: Sunday, August 2, 2009 12:04:12 AM GMT -05:00 US/Canada Eastern
>> >> Subject: Re: [cisco-voip] CUE in SRST
>> >>
>> >> So, no issues with the CCM license and connecting via dial peers?
>> >>
>> >>
>> >> J
>> >>
>> >> On Sat, Aug 1, 2009 at 5:03 PM, Lelio Fulgenzi<lelio at uoguelph.ca>
>> >> wrote:
>> >>> We have exactly that configuration at one of our remote sites. CUE
>> >>> connects
>> >>> to SRST via SIP if I'm not mistaken. Everything works well, MWI, VM,
>> >>> etc.
>> >>> There was one thing that didn't work, but it had more to do with
>> >>> FWD'ing
>> >>> etc. CUE only has one alternate extension (the international format
>> >>> field)
>> >>> which caused so we had to modify our deployment plan so that all the
>> >>> phones
>> >>> had a shared extension or something like that.
>> >>>
>> >>> Also, the AA alternate greeting is played in addition to regular
>> >>> greeting,
>> >>> not in place of.
>> >>>
>> >>> Of course, that's all with the CUE version of two years ago, I'm sure
>> >>> there
>> >>> have been some improvements.
>> >>>
>> >>> ---
>> >>> Lelio Fulgenzi, B.A.
>> >>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> >>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> >>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> >>> "Bad grammar makes me [sic]" - Tshirt
>> >>>
>> >>>
>> >>> ----- Original Message -----
>> >>> From: "Jonathan Charles" <jonvoip at gmail.com>
>> >>> To: cisco-voip at puck.nether.net
>> >>> Sent: Saturday, August 1, 2009 5:03:08 PM GMT -05:00 US/Canada Eastern
>> >>> Subject: [cisco-voip] CUE in SRST
>> >>>
>> >>> So, I have a customer who wants to put in a CUE at every remote site
>> >>> for VM, but use CUCM for call processing (so the CUE would work in
>> >>> SRST, but be connected to CUCM via JTAPI).
>> >>>
>> >>> First off, is this possible?
>> >>>
>> >>> Second, how? And what limitations am I likely to run into? (MWI, VM,
>> >>> AA,
>> >>> etc...)
>> >>>
>> >>> Thanks...
>> >>>
>> >>>
>> >>>
>> >>> Jonathan
>> >>> _______________________________________________
>> >>> cisco-voip mailing list
>> >>> cisco-voip at puck.nether.net
>> >>> https://puck.nether.net/mailman/listinfo/cisco-voip
>> >>>
>> >>
>> >
>> _______________________________________________
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>
>