[cisco-voip] AA confusion in CUCM and IPCCX

[Ryan Ratliff]

The free AA and IPCC aa.aef are the exact same script.   The  
difference is mainly in the Windows versions of CUCM where you can  
load the CRS component co-resident with the CUCM.  This is not allowed  
with 5.x CUCM and later and I believe you only get the "free" AA with  
a bundle that includes the IPCCX software you need to use it (maybe  
you get like 4 IPCCX ports free or something).  The bundle still  
requires the other server to run IPCCX.

The CUCM Features and Services guide for your specific version talks  
about the script.

-Ryan

On Aug 10, 2009, at 12:43 PM, Tired Banchini wrote:

Hi,

Hoping someone can help clarify some questions regarding AA.

I am ware that later versions of CUCM come with AA free as an 'add  
on'.  At a high level is this simply hunting/ queueing on the CUCM  
with no IVR etc. and an LDAP interface into Directory services.

I also read that IPCCX comes with AA and I guessing this is more  
advanced given you have the ACD/ IVR components of IPCCX all at hand.

The CUCM uses the AA agent installed on the users desktop, I am  
wondering what is the equivalent for user client for AA on IPCCX, or  
is it the same...??

TB


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