[cisco-voip] Outgoing Caller ID, My Router, Telco's PRI

[Jeff Ruttman]

Well I had great success with AT&T looking at this with me, and indeed
we have to send ISDN for plan and National Number for type.  We're
currently sending "unknown" for type and plan.  Unknown is fine for our
other 2 AT&T PRIs, but not the one in question.  Has to do with the
switch type said the tech.
 
I see in CM 6.1 where to change these on the PRI port on the GW:
Calling party IE number type unknown and Calling Numbering Plan.  Can I
just change these and restart the GW without any other repercussions?
Right now they're set to "Cisco CallManager" and the help page says
basically to leave it alone unless you know about national dialing plans
and such--which I don't really.
 
So will this change be as simple as changing the drop down and
restarting the GW?  And should I also change the Called party IE number
type unknown and Called Numbering Plan?
 
Thanks
jeff

________________________________

From: Fuermann, Jason [mailto:JBF005 at shsu.edu] 
Sent: Tuesday, August 11, 2009 4:35 PM
To: 'Wes Sisk'
Cc: Jeff Ruttman; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Outgoing Caller ID, My Router, Telco's PRI



We were ok sending them "unknown", but 911 didn't work. We have to
override with national ISDN

 

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Tuesday, August 11, 2009 3:16 PM
To: Fuermann, Jason
Cc: 'Jeff Ruttman'; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Outgoing Caller ID, My Router, Telco's PRI

 

only other CPE variable is the calling party number plan and type.  you
may try overriding those. 

On Tuesday, August 11, 2009 10:53:41 AM , Fuermann, Jason
<JBF005 at shsu.edu> <mailto:JBF005 at shsu.edu>  wrote:



Definitely an ATT problem if you see it in q391. I know ATT charges us
extra to let us present our DID's. On a side note, good luck getting ATT
to believe you. We deal with them all the time and it's constantly "you
need to check the programming on your side" as if we hadn't already done
that and told them.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jeff Ruttman
Sent: Tuesday, August 11, 2009 9:45 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Outgoing Caller ID, My Router, Telco's PRI

 

Greetings,

 

If, when doing a "debug isdn q391" on my voice router, I see the Calling
Party presenting 10 digits to the PRI, then what else on my side of the
Caller ID equation might I alter to have those 10 digits show up on the
Called Party's phone?

 

As it stands now, the Called Party sees the number assigned to the PRI
itself and not the external mask configured on the phone, not the 10
digits I see being presented to the PRI via the debug.

 

Other points of interest:

 

We have 2 other PRIs from AT&T, and I see the same 10 digits presented
to those 2 other PRIs, and those numbers DO show up on the Called
Party's phone.

 

When I send a call out through the problem PRI and call an AT&T cell
phone, I DO SEE the proper caller id on the Called Party phone, but I do
NOT when I call, say a Sprint phone or a Verizon phone.  

 

AT&T's response to my questions on the problem PRI:

We would pass the T16OX number for caller id. It is up to the customer
to program their equipment with the DID number they want to display. I
would have him check with his vendor on his programming. I don't know
what else to suggest to him.

So anything I can try?  Push back on AT&T?

Thanks, jeff

 

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