[cisco-voip] BIOS message saying Wrong Clock Speed

[Anthony Kouloglou]

My nightmare has just finished!
We managed to replace the 2 motherboards with new ones after 5 months!
Of course, in both cases, IBM has not shipped the M/Bs with the correct 
MTM string so we have to do the procedure by ourselves! (It was 
reporting correct CPU clock speed but still unsupported HW)
I really do not have words to describe what i have been through. For my 
side, it is one of the worst TAC case handling ever.

Regards
Anthony

Wes Sisk wrote:
> Hi Anthony,
>
> When I say "I also don't see where this information reached you" I 
> mean I do not see it documented in the case where these instructions 
> were passed to you.
>
> Yes, that is what you need to try.  That is the recommendation of our 
> developers in concert with IBM.
>
> We know of no direct risk. This is nothing terribly abnormal. The 
> primary focus is to power down the server and discharge all capacitors. 
>
> There is a marginal risk with this procedure. It is the same risk that 
> is involved anytime you fully power down a server and bring it back 
> up.   Failures are not expected, but they may occur.
>
> /Wes
>
> On Tuesday, April 07, 2009 3:46:11 PM, Anthony Kouloglou 
> <akoul at dataways.gr> wrote:
>> Hi Wes,
>> what do you mean by " /I also don't see where this information 
>> reached you:/"
>> That i should try and do what you describe?
>> There is no risk of getting things worst?!!!! :-(
>>
>> Thanks
>> Anthony
>>
>> Wes Sisk wrote:
>>> That is a very good question and should be addressed within your TAC 
>>> case.  I don't see this previously mentioned in the case ;-).
>>>
>>> I also don't see where this information reached you:
>>>
>>> The 1st thing to try is the following:
>>> >     - CLI 'utils system shutdown'
>>> >     - literally pull the power cord from the server
>>> >     - press and hold for 10 seconds the power on button on the front
>>> > panel (this drains capacitors)
>>> >     - plug the power cord back in
>>> >     - press and release the power button
>>> >     - note whether the clock speed adjusted correctly (watch screen
>>> > during boot or enter BIOS & view)
>>>
>>>
>>> 2nd:
>>> Pulling the plug to drain the capacitors has worked about 80% of the
>>> time for our lab (note: not the same as boot as pulling the plug is
>>> imperative).
>>>
>>>
>>> /Wes
>>>
>>> On Tuesday, April 07, 2009 3:35:03 PM, Anthony Kouloglou 
>>> <akoul at dataways.gr> wrote:
>>>> Hi Wes,
>>>> but i have lost you now!!  How was it installed one year ago?
>>>> What have changed since that installation and now it pops the error?
>>>>
>>>> Thanks
>>>> Anthony
>>>>
>>>> Wes Sisk wrote:
>>>>> Yes, it will impact install. If you attempt re-install you 
>>>>> hardware will be detected as not supported and installation will halt.
>>>>>
>>>>> On Tuesday, April 07, 2009 2:17:25 PM, Anthony Kouloglou 
>>>>> <akoul at dataways.gr> wrote:
>>>>>> Hi Wes,
>>>>>> i missed to ask you if this error is going to cause any problem 
>>>>>> to my installation (Publisher failure or whatever) or it is just 
>>>>>> something that is not going to have any other side effect.
>>>>>>
>>>>>> Thanks and Kind regards,
>>>>>> Anthony Kouloglou
>>>>>>
>>>>>> Anthony Kouloglou wrote:
>>>>>>> Hi Wes,
>>>>>>> and thanks for your interest. No, the appliance was never RMA'd.
>>>>>>> I don't know if the customer had ever flashed the BIOS during 
>>>>>>> the past year. Would that cause this problem?
>>>>>>> What is the plan of action from now and on?
>>>>>>> Shall i tell something to the TAC because they keep asking me 
>>>>>>> irrelevant questions and they have never ever mentioned what you 
>>>>>>> told me! And is really getting really annoying.
>>>>>>>
>>>>>>> Thanks and kind Regards
>>>>>>> Anthony Kouloglou
>>>>>>>
>>>>>>> Wes Sisk wrote:
>>>>>>>> Hi Anthony,
>>>>>>>>
>>>>>>>> Let's step back a moment.  This problem is triggered by 
>>>>>>>> incorrect MTM string.  The MTM is configurable on the system 
>>>>>>>> board by IBM.  IBM sets specific MTM value in the motherboard 
>>>>>>>> before they OEM to Cisco. If a Cisco MCS box in a customer 
>>>>>>>> environment has system board RMA'd then IBM is supposed to set 
>>>>>>>> the Cisco specific MTM.  They can do this before shipping the 
>>>>>>>> board out or an IBM FE can go onsite and set the MTM.  Either 
>>>>>>>> way it must be set.
>>>>>>>>
>>>>>>>> Now for your specific case.  The question appears to be how 
>>>>>>>> your system board got an incorrect MTM string.  Did you 
>>>>>>>> previously RMA the system board?
>>>>>>>>
>>>>>>>> /Wes
>>>>>>>>
>>>>>>>> On Friday, April 03, 2009 1:28:10 PM, Anthony Kouloglou 
>>>>>>>> <akoul at dataways.gr> wrote:
>>>>>>>>> Hi Wes,
>>>>>>>>> for the past month i have been talking and talking with a TAC 
>>>>>>>>> i have opened but i am still waiting!!
>>>>>>>>> Emails over emails, talked with IBM engineers, flashed the 
>>>>>>>>> BIOS but nothing.
>>>>>>>>> So, the only solution is replacement?
>>>>>>>>> I don't know if it is OK if i give the TAC number to the 
>>>>>>>>> mailing list!
>>>>>>>>>
>>>>>>>>> Kind regards
>>>>>>>>> Anthony
>>>>>>>>>
>>>>>>>>> Wes Sisk wrote:
>>>>>>>>>> Tip: errors in text are searchable for others.  Errors in 
>>>>>>>>>> pictures are not so searchable.
>>>>>>>>>>
>>>>>>>>>> known issue, IBM did not configure your motherboard properly 
>>>>>>>>>> for Cisco deployment:
>>>>>>>>>> CSCse53474    IBM 7815I1 or 7825I1 fails hardware check 
>>>>>>>>>> during reboot.
>>>>>>>>>>
>>>>>>>>>> Did you RMA the motherboard at any point?
>>>>>>>>>>
>>>>>>>>>> /Wes
>>>>>>>>>>
>>>>>>>>>> On Friday, April 03, 2009 8:36:49 AM, Anthony Kouloglou 
>>>>>>>>>> <akoul at dataways.gr> wrote:
>>>>>>>>>>> Hi,
>>>>>>>>>>> in a 7825-I1-IPC1 who is running 6.1(2), suddenly, after a 
>>>>>>>>>>> reboot, i got this error:
>>>>>>>>>>
>>>>>>>>
>>>>>>> ------------------------------------------------------------------------
>>>>>>>
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>>>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>>>   
>>>>>
>>>
>