[cisco-voip] Cisco and Avaya

[Lelio Fulgenzi]

I've heard from a few people that Avaya's call centre software is top-notch. It will be interesting to see how it interacts with Cisco. I guess one advantage of Cisco all-around, is presence being well integrated. 


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Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Micah Bennett" <mbennett at als-xtn.com> 
To: "VoIP" <cisco-voip at puck.nether.net> 
Sent: Friday, August 14, 2009 4:11:12 PM GMT -05:00 US/Canada Eastern 
Subject: [cisco-voip] Cisco and Avaya 

Cisco and Avaya 

Just wanted to share, our call centers are moving to Avaya but our all of our non-call center staff will stay on Cisco call manager. I believe the plan is to go to the most recent version of CCM. I am looking forward to working on both of them. 

Micah Bennett 

Telecommunications Admin 

Active Outdoors 


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